Diego Moreira Francisco
Santo André, Sao Paulo,SP
Summary
Dynamic leader with a proven track record at SoftwareOne, adept in partnership development and operations management. Excelled in market expansion and customer acquisition through strategic sales and consultative approaches. Demonstrated executive leadership and accountability, enhancing company culture and performance. Skilled in account management and sales strategy optimization, with a focus on results and continuous learning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Global Business Executive
SoftwareOne
07.2019 - Current
- Developed strategy to combat increased competitive presence within territory.
- Cultivated a high-performance culture rooted in accountability, transparency, trustworthiness, and continuous learning to drive company success.
- Managed and organized internal communication to hold staff accountable to priorities.
- Expanded market presence through targeted marketing campaigns and effective brand positioning efforts.
- Participated in monthly training on latest technology trends and products in industry.
Software Implementation Consultant
E-construmarket
10.2018 - 06.2019
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Studied customers' business processes to customize implementation measures for minimal disruption to operations.
Auditor
Best Western Plus Chateau Granville Hotel & Suites
11.2016 - 07.2017
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Education
MBA - Information Technology
FIAP
Sao Paulo, Brazil09-2023
MBA - Business Communication
Greystone College
Vancouver, Canada09-2017
Bachelor of Science - Business Administration
FECAP
Sao Paulo, Brazil11-2014
Skills
- Partnership development
- Market planning
- Consultative sales
- Operations management
- Customer acquisition
- Contract negotiation
- Sales strategy optimization
- Account management
- Executive leadership
Certification
Cloud Digital Leader - Google
Languages
English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Timeline
Global Business Executive
SoftwareOne
07.2019 - Current
Software Implementation Consultant
E-construmarket
10.2018 - 06.2019
Auditor
Best Western Plus Chateau Granville Hotel & Suites
11.2016 - 07.2017
MBA - Information Technology
FIAP
MBA - Business Communication
Greystone College
Bachelor of Science - Business Administration
FECAP
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