DINA FLEITAS
Brasília
Resumo
Customer-focused and results-oriented professional with experience in automotive sales, retail, customer service, hospitality, social media and digital marketing. Strong background in face-to-face and online customer service, lead generation, sales negotiations, customer relationship management, and finance and insurance products. Communicative, proactive and adaptable, with experience working in fast-paced environments and with diverse customers. Skilled at identifying customer needs, building professional relationships and supporting customers throughout the sales process. Native Spanish speaker, fluent in Portuguese and intermediate in English.
Visão geral
3
3
Languages
1
1
Certification
7
7
years of professional experience
Experiência profissional
CAR SALES CONSULTANT & FINANCE AND INSURANCE REPRESENTATIVE
AC2 Veículos
Brasília
02.2024 - 09.2026
- Assisted customers throughout the vehicle purchasing process, from initial contact to the completion of the sale.
- Prospected and followed up with customers and leads through digital and in-person channels.
- Identified customer needs and recommended suitable vehicles according to their preferences and budget.
- Conducted sales presentations and negotiations while maintaining a high standard of customer service.
- Presented financing, insurance and related financial products to customers.
- Built and maintained strong customer relationships.
- Followed up with potential customers to increase sales opportunities.
- Worked with sales targets in a fast-paced and competitive automotive environment.
SOCIAL MEDIA MANAGER
AC2 Veículos
Brasília
08.2023 - 02.2024
- Managed the dealership's social media presence and digital content.
- Created promotional content for vehicles and sales campaigns.
- Supported customer engagement through social media platforms.
- Assisted with lead generation and communication with potential customers.
- Helped promote vehicles and strengthen the dealership's online presence.
SALES MANAGER
Chilli Beans
Brasília
01.2023 - 07.2023
- Managed daily sales operations and supported the sales team.
- Provided personalized customer service and product recommendations.
- Monitored sales performance and worked toward sales targets.
- Supported team organization and maintained customer service standards.
- Assisted customers throughout the purchasing process.
SALES ASSOCIATE
Chilli Beans
Brasília
08.2022 - 12.2022
- Provided personalized customer service and product recommendations.
- Assisted customers throughout the purchasing process.
- Worked toward daily and monthly sales targets.
- Supported daily store operations and maintained a positive shopping environment.
SOCIAL MEDIA MANAGER
Sadoc Clothing & Footwear
Brasília
01.2021 - 06.2022
- Managed social media content and online customer communication.
- Created promotional content for clothing and footwear products.
- Supported digital marketing activities and customer engagement.
- Promoted products through social media channels and supported online sales.
WAITRESS
Same Same But Different Restaurant
Brasília
01.2020 - 12.2020
- Provided friendly and attentive service to customers.
- Took orders and assisted customers with their requests.
- Helped ensure a positive dining experience.
- Worked efficiently in a fast-paced hospitality environment.
RECEPTIONIST
Hotel Saint Moritz
Brasília
06.2019 - 12.2019
- Welcomed guests and provided professional front-desk service.
- Assisted guests with inquiries and requests.
- Supported check-in and check-out procedures.
- Handled customer communication in a professional and friendly manner.
- Helped provide a positive guest experience.
Formação acadêmica
Fly Attendant Training Course -
Fly BSB - Civil Aviation School
Brasília4 semesters Completed
University of Medical Sciences
Habana09.2018
High School Diploma
La Habana Habilidades e competências
- Customer Service
- Sales & Negotiation
- Customer Relationship Management
- Lead Generation & Follow-up
- Retail & Automotive Sales
- Customer Needs Assessment
- Finance & Insurance Products
- Communication & Interpersonal Skills
- Digital Marketing & Social Media
- Teamwork & Problem Solving
Relocation Preference
Open to Relocation – Dubai, UAE
Idiomas
Espanhol
Língua materna
A1
Português
Proficiente
C2
Inglês
Intermediário
B2
Informações adicionais
ADDITIONAL EXPERIENCE
Private Dance Instructor – Salsa & Mambo
Independent | Brasília, Brazil
Private instructor providing personalized salsa and mambo lessons, with a focus on communication, customer interaction and individualized service.
Certificados
ADDITIONAL COURSES
- Digital Marketing
- Social Media Management
Linha do tempo
CAR SALES CONSULTANT & FINANCE AND INSURANCE REPRESENTATIVE
AC2 Veículos
02.2024 - 09.2026
SOCIAL MEDIA MANAGER
AC2 Veículos
08.2023 - 02.2024
SALES MANAGER
Chilli Beans
01.2023 - 07.2023
SALES ASSOCIATE
Chilli Beans
08.2022 - 12.2022
SOCIAL MEDIA MANAGER
Sadoc Clothing & Footwear
01.2021 - 06.2022
WAITRESS
Same Same But Different Restaurant
01.2020 - 12.2020
RECEPTIONIST
Hotel Saint Moritz
06.2019 - 12.2019
Fly Attendant Training Course -
Fly BSB - Civil Aviation School
4 semesters Completed
University of Medical Sciences
High School Diploma