Dion Sejdiu

• Delivered high level of service to clients to maintain relationships for future business opportunities across the Middle East & United Kingdom.
• Built and strengthened relationships with new & existing accounts to drive revenue growth.
• Converted sales leads through persuasive pitching, achieving personal revenue targets of £50,000 per quarter.
• Evaluated account performance and highlighted opportunities to build client and company growth.
• Increased company inbound sales conversion from 22% to 35%

● Managed daily operations by overseeing financials, key performance indicators and employee performance.

● Created clear company mission and vision statements, improving staff focus and motivation.

● Oversaw quality assurance procedures to deliver consistent product lines.

● Refined execution of project plans to overcome challenges and deliver high-quality results; Planning of spring 2020 inaugural prizing season, TW Steel watches secured for prizing plus largest retention of competitors for any university esports championship UK.

● Managed various teams of different sizes ranging from 5-25 staff members

● Helped negotiate key partnerships with a wide variety of large companies i.e. Monster and Mercedes AMG Petronas Formula One

• Strategized with sales teams to prospect and qualify potential customers within the United Kingdom & Middle East.
• Developed and implemented value-adding strategies to increase product and service profitability, producing campaigns which created average order values of £10000 across 10 opportunities.
• Built relationships with key 5 star hotels within the United Kingdom, generating £1,400,000 in business across 9 months.
• Built GI's used to track sales across the United Kingdom within the 5 Star luxury market
• Led cross-functional teams to create and deliver impactful marketing campaigns in London, Bath & Edinburgh.

• Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams
• Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports
• Planned staffing levels based on evolving service demands
• Protected brand image by delivering exceptional bar presentation and maintenance
• Set sales record for 1 night (£2304)
• Led team to deliver outstanding hospitality operations
• Oversaw line cleaning and cellar management.
• Developed key partnerships with spirits & food brands.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Maintained high feedback ratings through enhanced customer service.
• Drove weight of purchase per customer by evaluating conversion tactics for subscribers and non-subscribers.
• Ensuring the online sales team on commercial prospects, locate and contact potential clients
• Identified and implemented new initiatives to grow income generation.
• Ensuring the online sales team they upgrade client database with prospective customers’ contact details and interests.
• Develop lucrative and effective client relationships.
• Ensuring the online sales team maintain the current knowledge of product details and special offers.

• Consistently kept bar, front-of-house and work areas clean and sanitary in compliance with bar health and hygiene protocols
• Drove sales by devising and promoting unique events, seasonal specials and promotional offers
• Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste
• Trained multiple bartending staff on customer service best practice, boosting customer satisfaction score from 90% to 95% within 1 month.