Dirceu Campos
Tallinn
Summary
Operations professional with three years at Wise, currently focused on Payment Operations Issuance & Experience. Experienced in card issuance, vendor management, cross-stock coordination, and invoice validation, with strong analytical skills, leveraging SQL and reporting. Proven ability to drive customer-first solutions, resolve vendor escalations, and lead cross-functional projects. Previous interim Team Lead for the CS LATAM team (Portuguese and Spanish), with a track record of improving team performance and collaborating across global teams.
Overview
8
8
years of professional experience
Work History
Payment Operations Cards Issuance Specialist
Wise
Tallinn
03.2025 - Current
- Manage card issuance and delivery operations across multiple markets, owning KPIs such as delivery performance, vendor SLA compliance, and collections reporting.
- Scope and onboard new vendors, improving reliability and efficiency, while enhancing the customer experience.
- Resolve vendor escalations, and implement process improvements that directly impact card delivery and customer satisfaction.
- Leverage SQL and data analysis to scope improvements, monitor KPIs, and drive data-informed decision-making.
- Validate vendor invoices, and oversee cross-stock management with manufacturers to ensure accuracy and cost efficiency.
Customer Support Specialist
Wise
Tallinn
09.2022 - 02.2025
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Spearheaded the development and implementation of time-saving macros, optimizing case handling efficiency while maintaining high-quality standards.
- Conducted training sessions for newbies of my team and other teams as well, sharing expertise on our customer support service, and providing constructive feedback to improve overall performance.
Side Project - Business Intelligence
Wise
08.2024 - 11.2024
- Regularly updates reports by extracting and consolidating data from various Confluence pages to ensure accuracy and relevance.
- Analyzes data to identify trends and patterns, collaborating with the Business Intelligence team to enhance process understanding.
- Collaborates with the BI team to cross-reference information, providing insights that support informed decision-making.
- Enhances organizational transparency by updating the Slack channel with report changes, ensuring visibility for all stakeholders.
Interim Team Lead
Wise
Tallinn
11.2023 - 01.2024
- Monitored daily performance metrics to ensure progress towards objectives.
- Coordinated with other departments to facilitate communication between teams.
- Developed strategies to improve team efficiency and productivity.
- Conducted regular meetings with team members to review progress and discuss any issues.
Junior Architect
Addor & Associados
São Paulo
01.2018 - 06.2019
- Collaborated with clients to facilitate involvement and effective communication between project parties.
- Interacted with clients to provide timely and relevant status updates.
- Created oral and written presentations for project designs and proposals.
- Discussed design specifications and procedures with project manager, engineering team and construction manager.
- Consulted with customers regarding needs and addressed concerns.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Education
Certified Course - Comercial Interior Design
New York School of Interior Design
New York, NY03.2022
Audit - Race & Gender - His/Photography
Smith College
Northampton, MA05.2020
Audit - ESL - English As A Second Language
University of Massachusetts Amherst
Amherst, MA05.2020
Bachelor of Arts - Architecture And Urban Planning
FIAM FAAM
São Paulo12.2018
Skills
- Change Management
- Process Improvement
- Data Analysis
- Project Management
- Stakeholder Engagement
- Team Leadership
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Elementary
Exchanges
Pontifica Universidad Católica de Chile - University Semester in Architecture - 2017
Work and Student Exchange Program - United States of America - 2019/2022
Timeline
Payment Operations Cards Issuance Specialist
Wise
03.2025 - Current
Side Project - Business Intelligence
Wise
08.2024 - 11.2024
Interim Team Lead
Wise
11.2023 - 01.2024
Customer Support Specialist
Wise
09.2022 - 02.2025
Junior Architect
Addor & Associados
01.2018 - 06.2019
Certified Course - Comercial Interior Design
New York School of Interior Design
Audit - Race & Gender - His/Photography
Smith College
Audit - ESL - English As A Second Language
University of Massachusetts Amherst
Bachelor of Arts - Architecture And Urban Planning
FIAM FAAM