Dirince Poneys
Richmond
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hilton Hotels and Spa Short Pump/Richmond
Short Pump, VA
11.2022 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained cleanliness of lobby area at all times.
- Leveraged software to confirm reservations and address guest needs.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Responded to inquiries and room requests made online, by phone and via email.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Contacted housekeeping or maintenance staff to report room or building issues.
Retail Sales Associate
Home Depot
Richmond
04.2021 - 03.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Recommended, selected and located merchandise based on customer desires.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Placed special orders or called other stores to find desired items.
- Assisted with merchandising tasks such as stocking shelves, setting up displays and organizing backroom inventory.
- Organized store by returning merchandise to proper areas and restocked displays.
- Adhered to safety standards while handling heavy equipment or hazardous materials within the store environment.
- Answered incoming phone calls from customers regarding product information or availability.
- Assisted customers with product selection, pricing and availability.
Retail Sales Associate
Cititrends
Richmond
08.2020 - 02.2021
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
Education
High School Diploma -
John Randolph Tucker High School
2910 N Parham Rd, Richmond, VA 2329406-2020
Cybersecurity Certification -
VCU Institute Of Data/Cybersecurity
RemoteSkills
- Front Office Support
- Guest Relations
- Credit and Cash Payments
- Room Assignments
- Hospitality Services
Languages
English
First Language
English
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
Certification
- CLF-C01: AWS Certified Cloud Practitioner (Effected Jun 16, 2023-June 16, 2023)
- Bi-literacy Seal For Spanish Immersion.
Affiliations
- High School and Middle School Football Player
- High School Track & Field
- Tutor International Students
- Community Service Helper
- Involved in Drama Plays at Church
Accomplishments
- Achieved 3 complimentary guest review.
References
References available upon request.
Timeline
Front Desk Agent
Hilton Hotels and Spa Short Pump/Richmond
11.2022 - Current
Retail Sales Associate
Home Depot
04.2021 - 03.2023
Retail Sales Associate
Cititrends
08.2020 - 02.2021
High School Diploma -
John Randolph Tucker High School
Cybersecurity Certification -
VCU Institute Of Data/Cybersecurity
- CLF-C01: AWS Certified Cloud Practitioner (Effected Jun 16, 2023-June 16, 2023)
- Bi-literacy Seal For Spanish Immersion.
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