Dival Ramiro
Miami Beach
Summary
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Consulting Project Manager
7 SEVEN CONSULTING
New York / Miami Beach
09.2021 - 03.2024
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Developed marketing strategies aimed at increasing business through promotions or targeted campaigns.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
General Manager
Tapas Bites
New York
01.2015 - 02.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
General Manager of Operations
AOA Bar and Grill
New York
12.2012 - 11.2014
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Established quality assurance processes to ensure customer satisfaction.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
General Manager
LOTUS NIGHT CLUB
NEW YORK
11.2008 - 09.2011
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments and direction.
Education
Some College (No Degree) - Law (Pre-Law)
Facudade Da Cidade
Rio De Janeiro - BRAZILSome College (No Degree) - Design And Visual Communications
Istituto Marangoni
MILANO - ITALYSome College (No Degree) - Business Management
Baruch College
New YorkSkills
- Client Relationships
- Organizational Development
- Project Management
- Cost Analysis
- Customer Relationship Management
- Problem-solving aptitude
Languages
Portuguese
First Language
English
Proficient (C2)
C2
Italian
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
Timeline
Consulting Project Manager
7 SEVEN CONSULTING
09.2021 - 03.2024
General Manager
Tapas Bites
01.2015 - 02.2020
General Manager of Operations
AOA Bar and Grill
12.2012 - 11.2014
General Manager
LOTUS NIGHT CLUB
11.2008 - 09.2011
Some College (No Degree) - Law (Pre-Law)
Facudade Da Cidade
Some College (No Degree) - Design And Visual Communications
Istituto Marangoni
Some College (No Degree) - Business Management
Baruch College
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