Dollnisha Chacon
Winter Haven
Summary
Detail-Oriented administrative professional with experience in radiology scheduling and workers' compensation negotiation. Skilled in professional communication, issue resolution, and accurate documentation, with a proven ability to coordinate effectively between patients, providers and internal teams. Adept at managing high-volume tasks and competing priorities in fast-paced environments, consistently ensuring accuracy, efficiency, and a positive experience for all stakeholders.
Overview
3
3
years of professional experience
Work History
Radiology Scheduler
CareNet HealthCare
10.2024 - 10.2025
- Scheduled patient appointments efficiently using electronic health record systems (EHR)
- Coordinated communication between patients and radiology staff to ensure clear understanding of procedures and prep requirements
- Maintained accurate up-to-date patient information within scheduling and radiology software
- Demonstrated working knowledge of radiology service, exam types, and scheduling protocols.
- Supported daily workflow by managing high-volume appointment scheduling and patient inquiries
Negotiator
Conduent
10.2022 - 08.2025
- Initiated and maintained communication within medical providers via email and phone regarding workers' compensation billing and negotiation opportunities
- Followed up on outstanding accounts to confirm receipt of bills and facilitate negotiation discussions
- Reviewed and worked with medical billing information, including CPT codes, to support accurate negotiations.
- Documented all outreach, responses and account activity within internal tracking and management systems
- Managed a high volume of accounts while meeting deadlines and maintaining professional communications standards
- Collaborated within internal teams to support resolution of workers' compensation billing matters
Education
High School Diploma -
Winter Haven High School
Winter Haven06-2014
Skills
- Electronic Health Record (EHR) Systems
- Radiology and Medical Scheduling
- Medical Billing and CPT Code Knowledge
- Workers' Compensation Claims Support
- Professional Phone and Email Communication
- Documentation and Data Accuracy
- Multitasking and Time Management
- Issue Resolution and Follow-Up
- Patient and Provider Coordination
- Attention to Detail
Timeline
Radiology Scheduler
CareNet HealthCare
10.2024 - 10.2025
Negotiator
Conduent
10.2022 - 08.2025
High School Diploma -
Winter Haven High School