Dorin Rezasoltani
North York
Summary
- Results-driven aviation professional specializing in flight operations and customer service. Enhanced operational performance through KPI management, achieving improved OTP and NPS scores.
- Committed to student development through experiential learning and real world airline procedures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Professor
Seneca College
North York, ON
2026.01 - Current
- Delivered course instruction on ground and flight operations fundamentals, enhancing student understanding of key concepts
- Guided students through real-world airline procedures, emphasizing safety and compliance standards
- Supported student development by facilitating practical, industry-based learning experiences
Duty Manager
Virgin Atlantic
Mississauga, ON
2025.04 - Current
- Oversaw daily flight operations, enhancing service delivery and passenger satisfaction.
- Conducted regular safety checks, ensuring compliance with industry regulations and promoting safety standards.
- Coordinated with airlines and service providers, facilitating timely flight schedules and minimizing delays.
Airport Services Supervisor
Sunwing Airlines
Toronto
2023.11 - 2025.04
- Managed flight operations, passenger services, and ramp handling to enhance overall service delivery
- Supervised ground operations, ensuring safety and compliance.
- Acted as Duty Manager in the absence of designated managers.
Passenger Service Agent
GTA Dnata
Mississauga, ON
2022.09 - 2023.11
- Assisted Turkish Airlines and Air Transat passengers with check-in and boarding, ensuring smooth gate management and timely departures.
- Resolved passenger concerns, enhancing overall travel experience and maintaining customer satisfaction.
- Ensured proper documentation for aircraft arrivals and departures.
Server
Warehouse Bar and Grill
Toronto, ON
2022.03 - 2022.09
- Ensured compliance with state liquor regulations for safe alcohol service.
- Provided exceptional hospitality and customer service while greeting and seating guests.
Flight Attendant / Brand Ambassador
AirAsia
Sepang, Selangor
2019.08 - 2021.07
- Ensured passenger safety and security by implementing flight operation procedures.
- Facilitated comfortable travel experience by proactively addressing passenger needs.
- Enhanced brand visibility through modeling for catalogs and advertising campaigns.
Education
Some College (No Degree) - Flight Services, Operations And Cabin Management
Seneca College
North York, ON, Canada2023-04
Some College (No Degree) - Flight attendant Preparatory
Centuria Aviation Academy
Subang Jaya, Selangor, Malaysia2018-12
Skills
- Flight operations coordination
- Safety oversight
- Staff training
- Airline procedures
- Customer service
- Decision making
- Performance evaluation
- Classroom management
- Experiential learning
- Public speaking
- Syllabus creation
Languages
- Persian
- English
Profile
+1 (647) 975 6521, soltanidorin@gmail.com, North York, ON, Canada
Accomplishments
- High Honors Graduate, Seneca College
- Best Flight Attendant Trainee, AirAsia Academy / CAE
Certification
- Fundamentals of International Aviation - Aircraft
- ISO 45001: 2018 Occupational Health and Safety Management Systems Certified
- Smart Serve Ontario
Affiliations
- Community Volunteer — Air Crash Family Support Initiative
Timeline
Professor
Seneca College
2026.01 - Current
Duty Manager
Virgin Atlantic
2025.04 - Current
Airport Services Supervisor
Sunwing Airlines
2023.11 - 2025.04
Passenger Service Agent
GTA Dnata
2022.09 - 2023.11
Server
Warehouse Bar and Grill
2022.03 - 2022.09
Flight Attendant / Brand Ambassador
AirAsia
2019.08 - 2021.07
Some College (No Degree) - Flight Services, Operations And Cabin Management
Seneca College
Some College (No Degree) - Flight attendant Preparatory
Centuria Aviation Academy