Douglas Hennig
Summary
Dynamic and professional individual with extensive experience in customer service, interpersonal communication, and managing diverse situations. Fluent in English and intermediate proficiency in Spanish, with strong cultural adaptability and quick learning ability. Seeking an opportunity as an International Flight Attendant to combine my passion for travel and interacting with different cultures with my background in hospitality to deliver exceptional customer experiences.
Overview
13
13
years of professional experience
Work History
Pastry Chef and Business Owner
Mascavo Confeitaria
01.2017 - Current
- Delivered exceptional customer service , focusing on understanding and meeting client needs;
- Organized and executed marketing and advertising campaigns;
- Worked efficiently in fast-paced, high-demand settings, prioritizing quick thinking and effective problem resolution under pressure.
- Conducted inventory management to minimize waste and optimize stock levels, contributing to cost efficiency.
- Improved supplier relationships to secure high-quality ingredients, ensuring superior product offerings.
Customer Service and Administrative Assistant
BeeCake Cupcakes & Cia
01.2015 - 01.2017
- Delivered exceptional customer service , focusing on understanding and meeting client needs while interacting with customers from diverse cultures and nationalities;
- Operated in dynamic, multitasking environments, emphasizing problem-solving under pressure;
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Orientation Assistant
Kumon
01.2012 - 01.2013
- Provided guidance and support to students, developing patience and empathy;
- Interacted with students and parents, fostering trust and cooperation;
- Organized and graded materials and maintained inventory control.
Education
Associate Degree - Culinary Arts
UNIVEL CENTRO UNIVERSITÁRIO
01.2016
Mathematics Course -
KUMON
01.2013
Skills
- Customer service
- Attention to detail
- Effective Communication
- Problem Solving
- Leadership
- Teamwork
- Hospitality
- Safety
- Conflict Management
- Adaptability and flexibility
Languages
English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Pastry Chef and Business Owner
Mascavo Confeitaria
01.2017 - Current
Customer Service and Administrative Assistant
BeeCake Cupcakes & Cia
01.2015 - 01.2017
Orientation Assistant
Kumon
01.2012 - 01.2013
Mathematics Course -
KUMON
Associate Degree - Culinary Arts
UNIVEL CENTRO UNIVERSITÁRIO
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