Edith Barbara Chua Condori
Arequipa
Summary
Dynamic Customer Service Trainer with a proven track record in developing effective training programs and enhancing onboarding processes.
Bartender and bar waitress with extensive experience in the cruise industry, capable of taking on responsibilities and making confident decisions. I possess excellent communication skills, speak Spanish ,advanced English and Italian, have basic French, and a strong track record in customer service. I am seeking professional development opportunities with a new company. My work experience abroad has helped me develop empathy, as I had the opportunity to meet people from different parts of the world as colleagues. I learned a great deal about teamwork, achieving work goals, and the importance of providing an exceptional experience for our guests.
Overview
12
12
years of professional experience
Work History
Custumer Service Trainer
Connection School Bar
2022.07 - 2025.10
- Developed and delivered comprehensive training programs for customer service representatives.
- Enhanced onboarding processes to improve new hire integration and performance.
- Facilitated role-playing exercises to simulate real-world customer interactions.
- Evaluated training effectiveness through assessments and participant feedback.
- Implemented best practices in service delivery, resulting in improved customer satisfaction scores.
Assistant Bartender
Royal Caribbean International
2024.11 - 2025.06
- Managed inventory levels, assisting in ordering supplies to prevent shortages or waste.
- Provided exceptional customer service by promptly addressing patron inquiries and concerns.
- Implemented process improvements for efficient drink preparation during peak hours.
- Supported promotional events by creating signature cocktails that increased bar visibility and sales.
- Assisted bartenders in maintaining keg inventory, changing out depleted kegs, and ensuring proper gas levels for optimal draft beer quality.
- Improved bar cleanliness by implementing regular cleaning schedules and maintaining a well-organized workspace.
- Provided exceptional customer service with a friendly demeanor, attentive listening skills, and prompt assistance when needed.
Bartender
Costa Cruises,italy
2018.09 - 2019.04
- Crafted and served high-quality cocktails in fast-paced environment.
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Assisted in training new bartenders on menu items and service standards.
- Developed seasonal drink specials, contributing to increased customer satisfaction.
- Monitored inventory levels and placed orders for bar supplies as needed.
- Implemented efficient workflow processes, reducing wait times for guests.
- Provided exceptional customer service, fostering repeat business and loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bar Waitress
Costa Cruices
2014.03 - 2017.11
- Provided exceptional customer service by efficiently taking orders and delivering beverages.
- Maintained cleanliness and organization of bar area, ensuring compliance with hygiene standards.
- Collaborated with kitchen staff to facilitate timely food and drink service during peak hours.
- Trained new staff on bar operations, enhancing team performance and customer satisfaction.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Assisted in special event planning, coordinating beverage service for large groups to ensure seamless execution.
Education
Certificate of Technical Studies - BARTENDING
EBS EUROPEAN BARTENDER SCHOOL
PARIS -FRANCIA2019-05
Certificate of Technical Studies - Tourism And Hospitality
Instituto Del Sur Arequipa
Arequipa Peru2012-12
Skills
- Task delegation
- Staff training
- Work coordination
- Technical training
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Italian
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Assistant Bartender
Royal Caribbean International
2024.11 - 2025.06
Custumer Service Trainer
Connection School Bar
2022.07 - 2025.10
Bartender
Costa Cruises,italy
2018.09 - 2019.04
Bar Waitress
Costa Cruices
2014.03 - 2017.11
Certificate of Technical Studies - BARTENDING
EBS EUROPEAN BARTENDER SCHOOL
Certificate of Technical Studies - Tourism And Hospitality
Instituto Del Sur Arequipa