Edson Almeida

Passenger service with a strong focus on customer satisfaction

Responsible for check-in and check-out of passengers during embarkation and disembarkation days

Team leader in onboard security, assisting and guiding passengers throughout the cruise

Translator for Portuguese and Spanish languages

Assisted the team in performing various tasks, ensuring efficiency and agility

Leader in the entertainment department, responsible for directing and managing aerial artists

Organization and coordination of entertainment classes for passengers

Training and fitness classes for crew members

Responsible for checking aerial show equipment

Recruitment and selection of dancers for performances

Customer service, providing suggestions and clarifying doubts about products and services

Participation in group dynamics and company initiatives to foster team spirit and professional development

Customer service focused on quality and satisfaction

Marketing in the creation and development of company advertisements

Featured in marketing videos as an influencer to attract new customers and partners

Effective customer complaint handling to ensure service satisfaction

Customer satisfaction analysis to collect feedback and implement service improvements

Administrative organization of documents and service files

VIP customer service, ensuring satisfaction and problem resolution

VIP reception, ensuring that clients and visitors were warmly welcomed

Customer issue resolution, maintaining kindness and composure in challenging situations

Document verification and directing customers to the VIP section of events

Translator for international clients to enhance service quality and inclusion

Support in visitor and supplier access control