Eduarda Rohde

As owner of a pet clothing brand, I develop all the products and run the administration, financial and logistic part.

I also run the site and social media on my own, creating all the marketing content and updating the site with promotions and news.

I'm always studying about the pet market and how can I improve my brand to be it's best version.

It's a business I run online for two years, mostly on the weekends or at night on my spare time.

As my mandatory university intership I worked as veterinary assistent in a Integrative Veterinary Clinic.
I managed dogs in the hidroteraphy and fisioteraphy sessions, learning the proper skills to help them.
I also prepared the dogs for their acupuncture sessions and took part in the moxateraphy sessions after that.
Create a nice relationship with costumers was primordial for them to feel safe leaving their pet for treatment and learned the protocol of each patient to manage best the veterinarian time.

Between each session, I helped with the cleaning mantance.

Built lasting relationships with clients through customer service interactions.

Adapted sales techniques to specific clients and promoted products based on individualised client needs.

Resolved customer concerns promptly to maintain satisfaction.

Knowledge about dog and cat nutrition to teach the costumer about their nutricional needs.

Execute lighting projects based on custumer's needs.

Merchandise sales.

Listened to customer problems, objections and concerns, offering tailored solutions.

Negotiated and closed sales to secure profitable deals and contracts.

Support after sales.