Éggle Mariane De Castro
São Paulo
Summary
Multilingual and dynamic shore excursions staff seeking for new challenges and opportunities for professional growth and advancement. Bringing positive attitude to make things happen making guests vacation an unique and unforgettable experience.
Sales-driven personality committed to working with a successful team. Personable and known for excellent customer service skills, travel experience and port knowledge.
All documents valid as passports and visas, STCW course, certificates and vaccines.
Overview
12
12
years of professional experience
Work History
Small Business Co-Owner
Bap Express Carrier
São Paulo
2022.10 - Current
- Kept records for production, inventory, income and expenses.
- Interviewed, trained and supervised employees.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
Shore Excursions Staff
Royal Caribbean Group
Miami, Florida
2021.12 - 2022.07
- Promotes and sells shore excursions tours and packages to guests by employing effective marketing strategies and executing tactical plans to achieve financial targets
- Providing guests services about tour sales, refunds, complaints, and general port and ship information
- Assisting guests with the dispatch of all shore excursions
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required
- Working closely with supervisors, colleagues, and other departments to achieve the highest possible passenger satisfaction
- Sustained operational efficiencies, working with vendors and shore operators, invoices, and ticketing procedures.
Cruise Director's Staff
Royal Caribbean Group
Miami, Florida
2016.05 - 2021.10
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Planned, organized or led exercise routines, events or arts and crafts.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Planned programs of events or schedules of activities.
- Engaged guests in interactive activities and organized arts and crafts, sports games and field trips.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Explained principles, techniques, and safety procedures and demonstrated use the of materials and equipment.
- Organized, led, and, promoted interest in recreational activities.
- Developed events and programs in consideration of the needs, abilities, and interests of participants.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
- Checked and confirmed appropriate credentials for security sensitive areas.
- Set up and tore down equipment for large scale events, conferences and graduations.
- Organized venues, budgets, guest lists, catering and event timelines.
Events Team Member
Backstage Catering
São Paulo
2011.06 - 2012.06
- Set up and tore down equipment for large scale events, conferences and graduations.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Unloaded equipment from trucks to assist in setting up venue for events.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported less-experienced event volunteers.
- Maintained constant contact and communication with conference participants, volunteers and attendees via email and phone correspondence prior to event.
- Attended and participated in industry events.
- Coordinated and allocated equipment, supplies and staff for events.
- Created program activities, agendas and budgets based on client requirements.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Followed local regulations for events and obtained necessary permits.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
Education
Excel Course - Excel Course
Impacta Trainings
São Paulo06.2023
Communications
Uni Santanna University
Sao PauloMaritime Course - STCW course
Seaman Nautica
Sao PauloEnglish Course - English Education
Stafford House English School
San Diego Spanish Course - Spanish Education
Yazigi Internexus
Sao PauloSkills
- Friendly, positive attitude
- Committed
- Customer service
- Relationship building
- Team building
- People skills
- Multitasking
- Organization
- Teamwork and Collaboration
- Sales Strategies
- Customer Assistance
- Additional languages
- Tickets sales procedures
- Tours presentation
- Active Listening
- Microsoft Office
- Verbal and Written Communication
- Travel Itineraries
- Problem Solving
Languages
Portuguese
First Language
English
Proficient
C2
Spanish
Advanced
C1
Italian
Upper Intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Small Business Co-Owner
Bap Express Carrier
2022.10 - Current
Shore Excursions Staff
Royal Caribbean Group
2021.12 - 2022.07
Cruise Director's Staff
Royal Caribbean Group
2016.05 - 2021.10
Events Team Member
Backstage Catering
2011.06 - 2012.06
Excel Course - Excel Course
Impacta Trainings
Communications
Uni Santanna University
Maritime Course - STCW course
Seaman Nautica
English Course - English Education
Stafford House English School
Spanish Course - Spanish Education
Yazigi Internexus
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