Elianna Rivero
Montevideo
Summary
Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Overview
8
8
years of professional experience
Work History
Sales Account Manager II
Sabre
12.2021 - Current
- Management and support of accounts of Hotel Chains and independent Hotels in the Hospitality LAC Software sector.
- Development of strategies to improve accounts revenue with the use of the Synxis Tool and its products.
- Digital Marketing and GDS Media potential reports.
- Sales consultant for Sabre Hospitality products
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Anticipated clients' needs by staying in touch on regular basis.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Negotiated prices, terms of sale and service agreements.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Associate Product Support Analyst
Sabre
06.2017 - 12.2021
- Customer care Sabre Hospitality Solutions
- Sabre Products such as CRS(Central Reservation), SPH, SBE, CRS, Channel connect, Channel Connect Express, NGVA, Sabre Red. Third party products: Salesforce, Dhisco, Lanyon, Splunk,
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
Sales Manager
Rio Maximo Tours
03.2016 - 02.2019
- Sale tours in Rio de Janeiro, Client assistance, telephone assistance
- Tours logistic and operations.
- Guide (Salgueiro- Floresta da Tijuca- Historic center- City Tour Arraial do Cabo and Angra + Ilha, West beaches,Pedra do Telegrafo )
- Sales Manager for the Olympics 2016 (USA- Francia- Italia- Australia teams)
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Education
No Degree - Strategic Selling® With Perspective Miller Heiman
Sabre
Montevideo, Uruguay 12.2021
Bachelor of Science - Marketing
UDE (Universidad De La Empresa)
Montevideo, Uruguay 12.2015
High School Diploma -
Colegio Y Liceo Santo Domingo
Montevideo , Uruguay 12.1998
Skills
- Computer Skills
- Team Management
- Friendly, Positive Attitude
- Customer Relations
- Multitasking Abilities
- Troubleshooting
- Excellent Communication
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Timeline
Sales Account Manager II
Sabre
12.2021 - Current
Associate Product Support Analyst
Sabre
06.2017 - 12.2021
Sales Manager
Rio Maximo Tours
03.2016 - 02.2019
No Degree - Strategic Selling® With Perspective Miller Heiman
Sabre
Bachelor of Science - Marketing
UDE (Universidad De La Empresa)
High School Diploma -
Colegio Y Liceo Santo Domingo
Similar Profiles
Travis ZeilerTravis Zeiler
Field Instrumentation Superintendent at SABREField Instrumentation Superintendent at SABRE
Ridhi VasaniRidhi Vasani
Senior Financial Analyst- FP&A at SABRESenior Financial Analyst- FP&A at SABRE
Tatum HolwegnerTatum Holwegner
Electrician at SABREElectrician at SABRE
Sudhanshu NautiyalSudhanshu Nautiyal
Software Engineer at SabreSoftware Engineer at Sabre
Bharath Kumar VakkapatlaBharath Kumar Vakkapatla
Data Analyst at AppleData Analyst at Apple