Elisiane Carvalho
Porto Alegre,+55
Summary
Proactive and organised team player seeking to learn from front-of-house team. Comfortable environments and collaborates well to solve service issues. Thorough cleaning professional experienced in working under tight deadlines. Exceeds client expectations with attention to detail, expertise in stain removal and work speed. Accomplishes assignments independently or with cleaning team.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Cabin Host
Virgin Voyages
Miami, United States
2021.11 - Current
- Greeted and directed visitors, creating positive and welcoming first impression.
- Maintained clean and organised space to comply with hygiene and health regulations.
- Created memorable customer experiences through attentive, responsive service.
- Deep-cleaned bathrooms and kitchens to maintain excellent hygiene standards.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Disinfected toilets and surfaces for reduced infection risk.
- Worked with strict attention to detail, providing thorough cleaning services within allotted timeframes.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
Stewardess
Seabourn
Seattle, United States
2019.01 - 2020.05
- Communicated with and effectively supported guests of all backgrounds.
- Maintained clean, sanitary and hazard-free work space.
- Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
Cabin steward
Costa Crociere
Genoa , Italy
2016.11 - 2019.01
- Maintained clean, sanitary and hazard-free work space.
- Communicated with and effectively supported guests of all backgrounds.
- Helped passenger with diverse comfort requests and answered questions.
Education
Diploma of Higher Education - TURISM
Universidade Feevale
Novo Hamburgo, Rio Grande do Sul 2002.03 - 2007.07
Skills
- Customer Service
- Cleaning materials knowledge
- Health and Safety
- Hospitality expertise
- Housekeeping
- Guest needs anticipation
Languages
Portuguese
Native
English
Advanced
Spanish
Intermediate
Timeline
Cabin Host
Virgin Voyages
2021.11 - Current
Stewardess
Seabourn
2019.01 - 2020.05
Cabin steward
Costa Crociere
2016.11 - 2019.01
Diploma of Higher Education - TURISM
Universidade Feevale
2002.03 - 2007.07