Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Elisiane Carvalho

Elisiane Carvalho

Porto Alegre,+55

Summary

Proactive and organised team player seeking to learn from front-of-house team. Comfortable environments and collaborates well to solve service issues. Thorough cleaning professional experienced in working under tight deadlines. Exceeds client expectations with attention to detail, expertise in stain removal and work speed. Accomplishes assignments independently or with cleaning team.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work history

Cabin Host

Virgin Voyages
Miami, United States
11.2021 - Current
  • Greeted and directed visitors, creating positive and welcoming first impression.
  • Maintained clean and organised space to comply with hygiene and health regulations.
  • Created memorable customer experiences through attentive, responsive service.
  • Deep-cleaned bathrooms and kitchens to maintain excellent hygiene standards.
  • Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
  • Disinfected toilets and surfaces for reduced infection risk.
  • Worked with strict attention to detail, providing thorough cleaning services within allotted timeframes.
  • Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.

Stewardess

Seabourn
Seattle, United States
01.2019 - 05.2020
  • Communicated with and effectively supported guests of all backgrounds.
  • Maintained clean, sanitary and hazard-free work space.
  • Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
  • Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.

Cabin steward

Costa Crociere
Genoa , Italy
11.2016 - 01.2019
  • Maintained clean, sanitary and hazard-free work space.
  • Communicated with and effectively supported guests of all backgrounds.
  • Helped passenger with diverse comfort requests and answered questions.

Education

Diploma of Higher Education - TURISM

Universidade Feevale
Novo Hamburgo, Rio Grande do Sul
03.2002 - 07.2007

Skills

  • Customer Service
  • Cleaning materials knowledge
  • Health and Safety
  • Hospitality expertise
  • Housekeeping
  • Guest needs anticipation

Languages

Portuguese
Native
English
Advanced
Spanish
Intermediate

Timeline

Cabin Host

Virgin Voyages
11.2021 - Current

Stewardess

Seabourn
01.2019 - 05.2020

Cabin steward

Costa Crociere
11.2016 - 01.2019

Diploma of Higher Education - TURISM

Universidade Feevale
03.2002 - 07.2007

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Elisiane Carvalho