Eliza Belarmino Adusumilli
Rio De Janeiro,RJ
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
16
16
years of professional experience
Work History
Agent, Airport Operations – Customer Service Department
American Airlines Inc.
01.2020 - Current
- In charge of security screening and passenger service procedures at check-in and gate area.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Process reservations and issue tickets.
- File and organize documents for the company’s record file.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Boosted team productivity by implementing collaborative communication platform.
- Facilitated training sessions for new agents, elevating overall team performance.
- Reviewed and executed confidential documents, contracts and disclosures.
Agent, Airport Operations – Customer Service Department
Orbital Employee in Representation of American Airlines Group
10.2018 - 01.2020
- In charge of security screening and passenger service procedures at check-in and gate area.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Processed reservations and issued tickets.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Bilingual Receptionist (English and Portuguese)
Ogasec – Aker N-Stalker
03.2017 - 02.2019
- Translated e-mails and calls between staff and clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Network Marketing Entrepreneur
Polishop.com.vc
09.2013 - 08.2018
- Company Overview: online.
- Sold products and publicized the company’s business opportunity.
- Consistently met or exceeded sales goals.
- Mentored new sales team members.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
Help Desk Student Technician
Lander University
03.2009 - 04.2012
- Processed work orders.
- Provided routine maintenance for student computer lab.
- Answered incoming calls.
- Contributed to campus security measures through monitoring computer usage and reporting suspicious activities accordingly.
Education
Bachelor of Arts - English and Spanish double major
Lander University
Greenwood, South Carolina04.2012
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Organizational skills
- Goal-oriented mindset
- Clear communication
- Flexible schedule
- Polite communication skills
Educational Accomplishments
- Member of Blue Key Honor Society, People to People International, Sigma Delta Pi Spanish Honor Society, and Alpha Chi National American Honor Society.
- Representative on the Lander Student Athlete Advisory Committee.
- Recipient of the S. McEntire & Ball English Scholarship, the Lander Foundation Spanish Scholarship, and a Full Scholarship given by tennis coach Brett Simpson.
- Recipient of Freshmen Honors, Dean’s List, or President’s List academic recognition during every semester at Lander University.
- Recipient of Most Valuable Player Award (2009), Spanish Award (2010), Sportsmanship Award (2010), Athletics Program Academic Award (2010 and 2011), Student Academic Showcase Best Presentation Award (2012), and Coach’s Award (2012).
- Member of Peach Belt Conference Presidential Honor Roll: Silver Scholar (2008-2009) and Gold Scholar (2009-2010, 2010-2011 and 2011-2012), and the Peach Belt Conference Women’s Tennis All-Academic Team (May 2012).
Languages
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
French
Beginner (A1)
Timeline
Agent, Airport Operations – Customer Service Department
American Airlines Inc.
01.2020 - Current
Agent, Airport Operations – Customer Service Department
Orbital Employee in Representation of American Airlines Group
10.2018 - 01.2020
Bilingual Receptionist (English and Portuguese)
Ogasec – Aker N-Stalker
03.2017 - 02.2019
Network Marketing Entrepreneur
Polishop.com.vc
09.2013 - 08.2018
Help Desk Student Technician
Lander University
03.2009 - 04.2012
Bachelor of Arts - English and Spanish double major
Lander University
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