Emerson Silva

Accomplished General Manager at Bank Santander, adept in strategic planning and operations management, with a proven track record of enhancing sales and profitability by over 20%. Skilled in leadership and bilingual communication, I excel in fostering team cohesion and driving business development. Expertise

in client relationship management and

regulatory compliance solidifies my ability to achieve outstanding results.

I am a professional with 15 years of experience in the financial market. I have solid knowledge of retail products and services.

I worked as General Manager of a branch at Santander and had a portfolio of legal clients with average revenue of R$5MM and approximately 14 thousand clients in the branch and with a team of approximately 7 people. I was also responsible for the operational management of the branch, carrying out, among other activities, operational monitoring of ATMs, directing customer flow, managing NPS satisfaction surveys, controlling timesheets and flow of documents sent via mailbox. Still in the same position, I monitored the agency's growth indicators, quality management in the sale and marketing of products, monitoring and management of the bank's assets (Agency), being responsible for managing the building's structure. Management of cash flow/physical money and safe management. As a relationship manager, I worked directly with high-income clients at banks: Banco Citibank, Itaú Personnalite and Santander Select, whose liability management was approximately R$250 MM in portfolio.

CEA- Investment Certification