Emma Darch
Jacksonville, FL
Summary
Results-driven professional with a versatile background in office management and customer service. Recognized for strong financial oversight and effective vendor relations, ready to leverage expertise to support business growth and improve client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager/Bookkeeper
Trim By Design
Jacksonville, FL
02.2024 - Current
- Reconciled bank statements regularly to ensure account accuracy.
- Generated invoices for clients and tracked payments received from customers.
- Managed daily office operations and maintained organized filing systems.
- Maintained accurate financial records using QuickBooks and Excel.
- Communicated with vendors regarding billing inquiries and discrepancies.
- Assisted with tax preparation and filing, including sales tax.
Server
Philly's Finest
Jacksonville Beach, FL
08.2024 - 12.2024
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Took to-go orders to streamline process for both customer and restaurant.
- Took orders from customers accurately and in a timely manner.
- Maintained cleanliness and organization of dining area throughout shifts.
Host Supervisor
Nona Blue Modern Tavern
Ponte Vedra Beach, Florida
11.2022 - 09.2023
- Managed front-of-house operations to ensure smooth guest experiences.
- Trained and supervised host staff on customer service standards.
- Coordinated seating arrangements to optimize restaurant flow and efficiency.
- Communicated with kitchen and wait staff to address guest needs promptly.
- Resolved conflicts between customers or staff members efficiently and diplomatically.
- Evaluated employee performance regularly and provided constructive feedback.
Server
Nona Blue Modern Tavern
Ponte Vedra Beach, Florida
01.2021 - 09.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to accommodate special dietary requests.
- Upsold menu items and promoted daily specials to enhance guest experience.
- Assisted in training new servers on restaurant policies and procedures.
- Resolved customer complaints promptly to maintain a positive dining atmosphere.
- Followed health safety guidelines when preparing and serving food products.
Host
Nona Blue Modern Tavern
Ponte Vedra Beach, Florida
06.2020 - 01.2021
- Greeted and seated guests promptly upon arrival.
- Collaborated with team members to enhance guest experiences.
- Handled phone calls for reservations with professionalism and courtesy.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Office Coordinator
Marsh Landing Country Club Realty
Ponte Vedra Beach, Florida
01.2020 - 06.2020
- Coordinated office operations to ensure smooth daily functioning.
- Managed and distributed incoming and outgoing mail and packages.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Implemented filing systems to improve document retrieval efficiency.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
Education
BBA - Business Administration: Marketing
University of North Florida
Jacksonville, FL 08-2023
Skills
- Bank reconciliation
- Invoice generation
- Financial reporting
- QuickBooks management
- Vendor communication
- Customer relationship management
- Financial tracking
- Customer relations
Certification
- CNP - Certified Notary Republic
Timeline
Server
Philly's Finest
08.2024 - 12.2024
Office Manager/Bookkeeper
Trim By Design
02.2024 - Current
Host Supervisor
Nona Blue Modern Tavern
11.2022 - 09.2023
Server
Nona Blue Modern Tavern
01.2021 - 09.2023
Host
Nona Blue Modern Tavern
06.2020 - 01.2021
Office Coordinator
Marsh Landing Country Club Realty
01.2020 - 06.2020
BBA - Business Administration: Marketing
University of North Florida