Endira Lopez
Bronx
Summary
Dedicated Customer Support Specialist with proven skills in conflict resolution and client management. Committed to enhancing customer satisfaction through effective communication and product knowledge.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Bloomingdales
New York, New York
10.2021 - 03.2026
- Assisted customers with product inquiries and order placements to ensure seamless service experiences.
- Resolved customer complaints to improve satisfaction and foster positive relationships.
- Responded promptly and courteously to customer emails and phone calls.
- Managed returns and exchanges in compliance with store policy.
- Trained new staff on customer service protocols and best practices.
Social Media Manager
Minoodle
New York, New York
10.2019 - 03.2020
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Developed engaging content for social media platforms to enhance brand presence.
- Monitored social media trends and competitor activities to inform strategic planning.
- Responded to audience inquiries and comments to foster community interaction.
- Designed promotional materials using graphic design software applications.
Corporate Retail Intern
Barney's New York
New York, New York
07.2019 - 08.2019
- Executed pricing changes aligned with corporate guidelines to ensure pricing consistency.
- Implemented visual merchandising standards to elevate store presentation.
- Guided customers in product selection and addressed inquiries to enhance the shopping experience.
- Analyzed performance data to create strategies that improved communication between store staff and corporate teams.
- Maintained knowledge of sales and promotions, return policies, and security practices.
Education
Associate of Applied Science - Fashion Business Management
Fashion Institute Of Technology
New York, New York05-2024
High School Diploma -
High School Of Fashion Industries
New York, New York06-2020
Skills
- Customer support
- Order management
- Technical support
- Product knowledge
- Client management
- Training and mentoring
- Conflict resolution
Languages
English
Proficient (C2)
C2
Spanish
Native
Native
Timeline
Customer Support Specialist
Bloomingdales
10.2021 - 03.2026
Social Media Manager
Minoodle
10.2019 - 03.2020
Corporate Retail Intern
Barney's New York
07.2019 - 08.2019
Associate of Applied Science - Fashion Business Management
Fashion Institute Of Technology
High School Diploma -
High School Of Fashion Industries