Activities Desk
Crystal Mountain Resort and Spa
05.2024
- Responsible for booking reservations for guests to do different activities and assisting the front desk.
AEISHA CHRISTIE
Brown’s Town
Summary
Dynamic and dedicated hospitality professional with over three years of hands-on experience in customer service, customer relations, front desk operations, and event coordination. Proven ability to deliver exceptional guest experiences while managing daily operations and maintaining high service standards in fast-paced environments. Detail-oriented with strong communication and project management skills, recognized for a proactive approach to problem-solving and process optimization. Eager to leverage expertise to contribute to the success of a high-performing team committed to outstanding customer satisfaction.
Work History
Food and beverage and Human Resource
Grand Bahia Principe Hotel
11.2023
- Responsible for working the line giving guests what they need. And also, employees contracts, letters that employees request in human resource.
Activities Desk
Crystal Mountain Resort and Spa
05.2023
- Responsible for booking reservations for guests to do different activities and assisting the front desk.
Customer Service Representative
Shipwize Services Limited
10.2022
- Provide great customer service attending to clients' needs making sure their packages have arrived and are ready for pick up.
Server
Grand Bahia Principe Hotel
09.2020
- Responsible for serving guests in the restaurant.
Server and Tour Guide
Bamboo Beach Club
10.2015
- Responsible for serving the guests on the beach.
- Responsible for taking a group of people on a tour from the ship around Ocho Rios to different attractions, the beach then back.
Education
Hospitality and Tourism Management
The University of CommonWealth Caribbean
01-2025
Associate of Science Degree - Tourism and Hospitality Management
Portmore Community College
01-2020
Skills
- Good Organisational skill
- Good Communicator
- Conflict Resolution
- Creativity and Problem Solving
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
LANGUAGES
Standard Jamaican English
Native speaker
Timeline
Activities Desk
Crystal Mountain Resort and Spa
05.2024
Food and beverage and Human Resource
Grand Bahia Principe Hotel
11.2023
Activities Desk
Crystal Mountain Resort and Spa
05.2023
Customer Service Representative
Shipwize Services Limited
10.2022
Server
Grand Bahia Principe Hotel
09.2020
Server and Tour Guide
Bamboo Beach Club
10.2015
Associate of Science Degree - Tourism and Hospitality Management
Portmore Community College
Hospitality and Tourism Management
The University of CommonWealth Caribbean