Erica Barahona
Sunriver Health
Liberty NY
2
Languages
6
years of professional experience
Dedicated professional with strong communication skills and experience in managing client interactions. Proficient in data entry and appointment scheduling, ensuring efficient service delivery and client satisfaction.
Work History
WIC Clerk
1 Year 8 Months- Managed client check-in process, ensuring compliance with WIC eligibility requirements.
- Assisted clients in completing applications and gathering necessary documentation for program enrollment.
- Maintained accurate records of participant data and services provided using electronic health record systems.
- Provided nutrition education resources to clients, promoting healthy food choices and lifestyle modifications.
- Led community outreach initiatives to raise awareness of WIC services, increasing program participation rates.
- Implemented process improvements that streamlined client intake procedures, reducing wait times significantly.
- Trained new staff on WIC protocols and procedures, enhancing team efficiency and service delivery.
- Collaborated with healthcare providers to coordinate services and support for WIC participants' needs.
- Processed WIC applications and determined eligibility for program participation, ensuring families received proper assistance.
- Developed strong relationships with local vendors and partners, ensuring seamless collaboration for client assistance delivery.
Hotel Guest Agent
8 Months- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Managed guest inquiries and resolved issues efficiently to maintain operational flow.
- Collaborated with team members to ensure smooth daily operations in high-traffic areas.
- Trained new agents on procedures, policies, and systems to foster a knowledgeable workforce.
- Monitored compliance with company policies to enhance security measures within the facility.
- Analyzed guest feedback data to identify trends and recommend enhancements for service delivery.
Cashier
3 Years 3 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Cashier
7 Months- Managed daily meal prep operations, ensuring quality and consistency in food preparation.
- Trained new team members on food safety standards and efficient kitchen practices.
- Collaborated with culinary staff to develop menu items that align with customer preferences.
- Maintained a clean and organized workspace, resulting in fewer accidents and improved workflow.
- Increased production efficiency by ensuring timely preparation and organization of ingredients and cooking stations.
- Monitored kitchen equipment maintenance schedules to ensure optimal functionality and safety compliance.
- Implemented time-saving techniques in food preparation, enhancing overall kitchen efficiency.
Education
High School Diploma
Skills
Data entry proficiency
Appointment scheduling
Cross-cultural sensitivity
Nutrition education
Documentation and paperwork
Effective communication skills
Documentation and reporting
Telephone etiquette
Languages
Spanish
C2
Bilingual or Proficient
English
C2
Bilingual or Proficient
Timeline
WIC Clerk
Sunriver Health
11.2024 - CurrentRead More
Hotel Guest Agent
Resorts World Catskills
10.2023 - 06.2024Read More
Cashier
Salt and Pepper
03.2021 - 10.2021Read More
Cashier
Bravos Pizza
06.2020 - 09.2023Read More
Fallsburg Jr / Sr High School
High School Diploma
Read More