Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Estefânia De Almeida Martins

Estefânia De Almeida Martins

Garopaba, Santa Catarina

Summary

Professional with strong experience in client interaction and scheduling, prepared for this role. Proven ability to build rapport, manage time efficiently, and adapt to changes. Demonstrates reliability and collaborative spirit, ensuring team goals are met. Skills include effective communication, organizational prowess, and focus on achieving tangible results.

Overview

14
14
years of professional experience

Work History

Appointment Setter

Medeiros Produtos De Limpeza
02.2023 - 01.2025
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Salesperson

Dropshippers
01.2020 - 09.2024
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.

Banking Assistant

Banco Itaú Unibanco
05.2011 - 04.2019
  • Managed customer service inquiries and pinpointed and implemented proper path to resolution.
  • Assisted customers with various online banking inquiries ensuring seamless user experience.
  • Identified opportunities for cross-selling financial products, increasing overall revenue for the bank.
  • Advised customers of products and services and assisted bankers in delivering superior customer service.
  • Collaborated with team members to achieve branch sales targets consistently.

Education

MBA - Business Management

Universidade Do Sul De Santa Catarina
Tubarao, Santa Catarina, Brazil
12-2010

BBA - Business Administration

Universidade Do Sul De Santa Catarina
Tubarao, Santa Catarina, Brazil
06-2009

Skills

  • Telephone etiquette
  • Positive attitude
  • Script reading
  • High-volume call environments
  • Client relationship management
  • Flexible schedule
  • Setting appointments
  • Empathy and patience
  • Scheduling appointments
  • Customer service
  • Teamwork and collaboration

Languages

English
Advanced (C1)
Spanish
Elementary (A2)
Portuguese
Bilingual or Proficient (C2)

Timeline

Appointment Setter

Medeiros Produtos De Limpeza
02.2023 - 01.2025

Salesperson

Dropshippers
01.2020 - 09.2024

Banking Assistant

Banco Itaú Unibanco
05.2011 - 04.2019

MBA - Business Management

Universidade Do Sul De Santa Catarina

BBA - Business Administration

Universidade Do Sul De Santa Catarina

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Estefânia De Almeida Martins