Ester Ferreira De Oliveira
Rio De Janeiro - RJ
Summary
Dynamic professional with diverse experience as a telemarketer, inventory assistant, cashier, and au pair. Skilled in communication and persuasive sales from my time in the insurance industry, where I consistently achieved sales targets and built strong client relationships. As an inventory assistant and cashier I honed my attention to detail and multitasking abilities while providing exceptional customer service. My role as an au pair in New York City enhanced my problem-solving skills and ability to create supportive environments for children's development. I bring a well-rounded skill set in sales, customer service, inventory management, and childcare, making me adaptable and ready for new challenges.
Overview
5
5
years of professional experience
Work History
Au Pair
Cultural Care Au Pair
New York - NY
01.2022 - 05.2023
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Maintained a safe environment in the home by monitoring visitors and adhering to household rules.
- Employed positive guidance strategies to encourage children and improve behavior.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Regulated children's schedules to balance rest, learning and play.
- Met and communicated regularly with parents to discuss children's activities and development.
Inventory Assistant - Cashier
Farmacity S.A.
Buenos Aires - Buenos Aires Province
08.2019 - 10.2021
- Provided friendly and efficient service at the cash register, assisting customers with their purchases and inquiries to enhance their overall shopping experience.
- Maintained a thorough understanding of pharmacy products and promotions, helping customers make informed choices.
- Handled transactions accurately, managed cash drawers, and ensured compliance with cash handling procedures to maintain financial integrity.
- Assisted in tracking inventory levels, conducting regular stock audits, and organizing merchandise to ensure shelves were well-stocked and displays were appealing.
- Collaborated with team members to streamline operations and maintain a positive store environment, contributing to overall sales success.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Telemarketer
Life Assistance
Buenos Aires - Buenos Aires Province
09.2018 - 04.2019
- Identified potential customers through cold calling and database research.
- Clear and persuasive speaking ability to convey information effectively.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Efficiently managing call time and follow-up tasks to maximize productivity.
- Quickly identifying customer issues and providing solutions.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
Education
Bachelor of Science - International Relations
Centro Universitário Internacional UNINTER
Curitiba - Paraná 01-2027
Marketing
Hudson County Community College
Jersey City - New Jersey05-2022
Associate of Arts - Music
Instituto Canzion
Buenos Aires - Argentina12-2016
Skills
- Culture-based activities
- Problem Solving
- Active Listening
- Creative Thinking
- Market understanding
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Productivity Software
- Microsoft Office
Languages
Portuguese
First Language
Spanish
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Au Pair
Cultural Care Au Pair
01.2022 - 05.2023
Inventory Assistant - Cashier
Farmacity S.A.
08.2019 - 10.2021
Telemarketer
Life Assistance
09.2018 - 04.2019
Bachelor of Science - International Relations
Centro Universitário Internacional UNINTER
Marketing
Hudson County Community College
Associate of Arts - Music
Instituto Canzion
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