Hi, I’m
Fabiana Jacob De Andrade Soares
São Paulo
Summary
Dedicated Customer Service professional with knowledgeable and dedicated customer experience professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic an results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
years of professional experience
Work History
Cornershop by UberSão Paulo
Support Agent II
04.2020 - Current
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Utilized excellent written and verbal communications skills.
- Remained flexible, adaptable, and committed to success.
- Achieved high customer satisfaction rating.
- Notification to customer regarding progress of order.
- Assists customers with queries regarding refunds.
- Brought forth innovative ideas about organizing systems.
- Worked to ensure quality service and resolved all customers issues.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
SamsungSão Paulo
Back Office Assistant
06.2014 - 04.2020
Job overview
- Responsible to help new users of GSPN system, via live chat during shifts.
- Maintained work logs for office associates and new users.
- Service order monitoring.
- GSPN system user training, call tracking, system requests.
- Designed course materials and supported implementation.
- Collaborated with administrators to determine course objectives.
- Organized, scheduled and facilitated week long courses based on need.
- Release of new users to systems, registration and approval of contracts.
Neomobile do BrasilSão Paulo
Administrative Assistant
11.2009 - 02.2013
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Arranged rapid office equipment repair and maintenance with vendors.
- Maintained staff directory and company policy handbook for human resources department.
- Responded to inquiries from employees seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Documented human resources records and maintained confidentiality of sensitive personal information, and supported coordination of benefits open enrollment activities and process.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
- Coached new employees on administrative procedures, company policies and performance standards.
Education
UAM - Universidade Anhembi MorumbiSão Paulo
Post Graduation from Human Resources Management
10.2022
Unitalo - Centro Universitario Ítalo BrasileiroSão Paulo
Technologian from Human Resources Management
12.2012
Skills
- Flexible and Adaptable
- Self-Motivated
- Collaboration
- Conflict Resolution
- Team building
- Good listening skills
- MS Office
- Zendesk
- Intercom
Languages
English
Intermediate (B1)
French
Beginner (A1)
Timeline
Support Agent II
Cornershop by Uber
04.2020 - Current
Back Office Assistant
Samsung
06.2014 - 04.2020
Administrative Assistant
Neomobile do Brasil
11.2009 - 02.2013
UAM - Universidade Anhembi Morumbi
Post Graduation from Human Resources Management
Unitalo - Centro Universitario Ítalo Brasileiro
Technologian from Human Resources Management
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