Fabio Costa
Niterói, Rio De Janeiro,RJ
Summary
Accomplished leader with a proven track record at IBM Financing, adept in enhancing operational efficiency and financial integrity through critical thinking and effective team leadership. Excelled in risk management and communication, significantly improving client satisfaction and dispute resolution processes. Demonstrates exceptional organizational skills and a results-driven approach to problem-solving.
Overview
19
19
years of professional experience
Work History
IBM Financing Accounts Receivable Manager
IBM Financing
07.2017 - Current
- As an IBM Financing Accounts Receivable Manager, responsible for overseeing the entire accounts receivable process, ensuring accuracy and efficiency in billing, invoicing, and timely collections for US clients making sure all the issues are always escalated accordingly within our finance and sales teams;
- Skilled in team leadership, dispute resolution, and process improvement;
- Focused on maintaining stringent controls and ensuring the integrity of operations by strictly adhering to all processes and protocols;
- Proven ability to analyze financial data, prepare reports, and contribute to forecasting efforts;
- Adept at building strong internal and external customer relationships and enhancing overall operational efficiency.
IBM Financing A/R Monitoring Team Lead
IBM Financing
03.2016 - 07.2017
- Responsible for leading a team who was responsible for monitoring the accounts receivable department which was being managed by a different organization;
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities;
- Provided reporting for forecast analysis to upper management team;
- Monitored all the open disputes making sure all the actions were taken and escalated accordingly within or organization including finance and sales teams;
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
IBMF Business Support Operations GARS Team Lead
IBM Financing
02.2012 - 03.2016
- Coordinated a team responsible for the end to end process of selling/leasing used products within IBM which includes quoting, sales order creation, shipment of the orders, billing and post sales (disputes);
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
IBM Financing BSO GARS Account Manager
IBM Financing
12.2009 - 02.2012
- Responsible for the end to end process of selling/leasing used products within IBM which includes quoting, sales order creation, shipment of the orders, billing and post sales (disputes);
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction;
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Student Advisor
Brazilian Exchange (BEX)
07.2007 - 12.2009
- As a Student Advisor, responsible for selling education programs for studying abroad, managing the entire process from initial inquiry to the completion of travel arrangements in collaboration with tourism agencies.
- Act as the liaison between students, the company's headquarters, and educational institutions abroad.
- Provide comprehensive support to students, ensuring a smooth and successful experience.
Student Advisor
World Study
03.2005 - 07.2007
- As a Student Advisor, responsible for selling education programs for studying abroad, managing the entire process from initial inquiry to the completion of travel arrangements in collaboration with tourism agencies.
- Act as the liaison between students, the company's headquarters, and educational institutions abroad.
- Provide comprehensive support to students, ensuring a smooth and successful experience.
Education
CBA - Business Management
IBMEC
Rio De Janeiro, Brazil12.2012
Bachelor of Tourism Studies - Tourism
Unipli
Niterói, Rio De Janeiro, Brazil12.2008
Skills
- Team Leadership
- Communication
- Organization and Prioritization
- Problem Solving
- Attention to Detail
- Critical Thinking
- Decision-Making
- Risk Management
Accomplishments
- Assignment for 45 days in Kuala Lumpur, Malaysia managing an IBM Financing Accounts Receivable team responsible for Australia, New Zealand and Korea markets (Aug/Sep/Oct 2019).
- Graduated in June of 2023 in the IBM Management Assessment Program (MAP) in New York.
Languages
English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Timeline
IBM Financing Accounts Receivable Manager
IBM Financing
07.2017 - Current
IBM Financing A/R Monitoring Team Lead
IBM Financing
03.2016 - 07.2017
IBMF Business Support Operations GARS Team Lead
IBM Financing
02.2012 - 03.2016
IBM Financing BSO GARS Account Manager
IBM Financing
12.2009 - 02.2012
Student Advisor
Brazilian Exchange (BEX)
07.2007 - 12.2009
Student Advisor
World Study
03.2005 - 07.2007
CBA - Business Management
IBMEC
Bachelor of Tourism Studies - Tourism
Unipli
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