Fabiola Jean Charles
Diligent Haitian/French-English Creole interpreter with a strong background in facilitating effective communication across diverse languages and cultures. Proven success in high-stakes negotiations and conferences, ensuring accurate translations that enhance understanding and collaboration. Expertise in consecutive and simultaneous interpretation, consistently maintaining confidentiality and cultural sensitivity to foster trust among participants. Committed to delivering exceptional linguistic support that bridges communication gaps and promotes inclusivity in multilingual environments.
Work History
Creole's Teacher
4 Years 10 Months- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive classroom environment that encouraged student participation and collaboration.
- Assessed student performance and provided constructive feedback to enhance learning outcomes.
- Collaborated with colleagues to design interdisciplinary projects that integrated multiple subjects.
Interpreter
4 Months- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
- Enhanced communication between English and haitian/french speakers by accurately interpreting in real-time.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
Customer Care Representative
4 Months- Assisted customers with inquiries, providing timely and accurate information to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring positive outcomes and maintaining brand loyalty.
- Processed orders and returns using company systems, streamlining operations for improved efficiency.
- Collaborated with team members to identify areas for service improvement and implement solutions.
Customer Service Representative
1 Year 4 Months- Facilitated resolution of customer inquiries through phone and chat support to enhance customer satisfaction.
- Managed customer accounts using CRM software, enhancing data entry accuracy and retrieval efficiency.
- Collaborated with team members to streamline service processes, improving response times and customer satisfaction.
English Translator
2 Years 5 Months- Translated educational content to enhance language learning experiences for diverse audiences.
- Collaborated with cross-functional teams to ensure consistency and accuracy in translated materials.
- Reviewed and edited translations for clarity, context, and cultural relevance, improving user engagement.
Salesperson
5 Months- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Communications Intern
6 Years 6 Months- Developed engaging content for internal communications and social media platforms.
- Collaborated with cross-functional teams to streamline messaging across various channels.
- Participated in brainstorming sessions for campaign ideation, contributing innovative ideas that aligned with business objectives.
Education
Bachelor of Arts - Applied Linguistics
Skills
Certification
- Certificate of Completion: Medical Terminology, Anatomy & Physiology. Provided by PROPIO Language Services. LLC in 09/2023
- Certificate of Learning Path Completion: Interpreter Educational Modules. Provided by Language Services Associates.09/2023
- Certificate of Attendance: The Interpreter's magic tool for Avoiding Frustration presented provided by Language Services Associates.09/2024
- Certificate of Attendance: Mastering Language Nuances presented provided by Language Services Associates.02/2025
- Certificate of Completion: Medical Terminology, Anatomy & Physiology. from PROPIO Language Services. LLC
- Attestation Test de connaissance du Francais(TCF) level: C2, provided by France Education International in 04/2025
Additional Information
I am a professional interpreter with more than three years of experience providing interpretation services in fast-paced environments. My background includes customer service, leadership training, and entrepreneurship, which have strengthened my communication, problem-solving, and organizational skills. As a business owner, I have developed a strong sense of responsibility, initiative, and professionalism. I am able to build rapport with diverse clients, manage challenging situations effectively, and maintain high standards of accuracy and confidentiality. I am committed to continuous growth and take pride in delivering excellent service.
Section name
- Microsoft account requires JavaScript to sign in. This web browser either does not support JavaScript, or scripts are being blocked.
- To find out whether your browser supports JavaScript, or to allow scripts, see the browser's online help.