Interpreter/Client services representative
Fabiola Jean Charles
Language Services Associates Inc.
Campinas,SP
1
Certification
12
Years of experience
Diligent Haitian/French-English Creole interpreter with a strong background in facilitating effective communication across diverse languages and cultures. Proven success in high-stakes negotiations and conferences, ensuring accurate translations that enhance understanding and collaboration. Expertise in consecutive and simultaneous interpretation, consistently maintaining confidentiality and cultural sensitivity to foster trust among participants. Committed to delivering exceptional linguistic support that bridges communication gaps and promotes inclusivity in multilingual environments.
Work History
Interpreter
2 Years 4 Months- Facilitated multilingual communication in diverse settings, enhancing understanding between parties.
- Translated complex technical documents, ensuring accuracy and clarity for end users.
- Assisted in cultural training sessions, promoting awareness and sensitivity among staff.
- Collaborated with cross-functional teams to streamline interpretation processes and improve service delivery.
- Bridged cultural gaps within communities through participation in local outreach programs aimed at fostering understanding among diverse populations.
Customer Care Representative
2 Years 6 Months- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Provided product information and support to enhance customer satisfaction and retention rates.
- Trained new team members on company policies, procedures, and customer service best practices.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
Customer Service Representative
1 Year 4 Months- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Medical Interpreter
1 Year 7 Months- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
Creole's Haitian
3 Years 11 Months- Designed and implemented engaging lesson plans aligned with curriculum standards.
- Assessed student performance through various evaluation methods to track progress.
- Developed individualized learning strategies to support diverse student needs and abilities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Helped students explore concepts with engaging, learning-focused activities.
Team Captain
2 Years 1 Month- Built strong relationships with team members, understanding individual strengths and weaknesses to optimize team formation.
- Resolved conflicts within the team swiftly, ensuring an amicable resolution that maintained workplace harmony while addressing core issues constructively.
- Organized and managed team schedules to ensure optimal attendance at all games and practices, boosting team preparedness.
- Facilitated regular team meetings to promote open communication and collaborative problem-solving.
Skills
Problem-solving skills
Lesson planning
Advanced bilingual proficiency
Client support
Professional ethics
Client confidentiality
Enhanced memory skills
Intercultural sensitivity
Certification
- Certificate of Completion: Medical Terminology, Anatomy & Physiology. Provided by PROPIO Language Services. LLC in 09/2023
- Certificate of Learning Path Completion: Interpreter Educational Modules. Provided by Language Services Associates.09/2023
- Certificate of Attendance: The Interpreter's magic tool for Avoiding Frustration presented provided by Language Services Associates.09/2024
- Certificate of Attendance: Mastering Language Nuances presented provided by Language Services Associates.02/2025
- Certificate of Completion: Medical Terminology, Anatomy & Physiology. from PROPIO Language Services. LLC
- Attestation Test de connaissance du Francais(TCF) level: C2, provided by France Education International in 04/2025
Additional Information
I am a professional interpreter with more than three years of experience providing interpretation services in fast-paced environments. My background includes customer service, leadership training, and entrepreneurship, which have strengthened my communication, problem-solving, and organizational skills.
As a business owner and mother, I have developed a strong sense of responsibility, initiative, and professionalism.
I am able to build rapport with diverse clients, manage challenging situations effectively, and maintain high standards of accuracy and confidentiality.
I am committed to continuous growth and take pride in delivering excellent service.
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Languages
English
C2
Bilingual or Proficient
French
C2
Bilingual or Proficient
Haitian Creole
C2
Bilingual or Proficient
Spanish
B2
Upper intermediate
Portuguese
B1
Intermediate
Timeline
Medical Interpreter
Language Services Associates Inc.
12.2024 - CurrentRead More
Interpreter
Proprio
08.2024 - 12.2026Read More
Customer Care Representative
Adventive
06.2022 - 12.2024Read More
Customer Service Representative
Arise International
01.2022 - 05.2023Read More
Creole's Haitian
Louverture Cleary School
09.2017 - 08.2021Read More
Team Captain
CROSE
08.2014 - 09.2016Read More