FAHED ALASSAAD
Barueri,SP
Summary
Experienced telecommunications and cloud infrastructure specialist with extensive expertise in Huawei Telecom Network Equipment, GSM/GPRS/UMTS networks, and advanced troubleshooting across 3G, 4G, LTE, and Wi-Fi systems. Proficient in multi-site infrastructure management, data center architecture, server hardware maintenance, and fiber optics handling. Adept at executing site surveys, splicing coaxial cables, and managing storage area networking with a customer-focused approach. Skilled in RF engineering, telecom protocols, diagnostics, and cloud computing solutions to optimize performance and reliability. Committed to delivering innovative solutions that enhance operational efficiency while supporting client needs.
Experienced professional focused on data centre operations and infrastructure management. Skilled at optimising system performance, ensuring uptime, and implementing robust security protocols. Able to streamline processes and enhance operational efficiency through strategic planning and technical expertise.
Overview
20
20
years of professional experience
Work history
Data centre specialist
IBM Brasil
Sao Paulo, Brasil
08.2020 - Current
- Monitor Application Crons, Backup Jobs and handle day to day maintenance tasks on AIX/LINUX and WAS servers for Non-Production and Production environments
- Perform Daily system checks of the application servers
- Prepare maintenance plans and upgrade schedules for the Application Servers
- Set up Jenkins/UCD scripts to perform regular deployments on lower and production environments
- Responsible for deployments and health checks of the application hosted on Lenovo and Supermicro servers
- Support/drive weekend deployments/maintenance activities/disaster drill tasks whenever required
- Coordinate with various teams and raise support ticket for all issues, analyses root cause and assist in efficient resolution of the problem
- Maintain logs of all issues and ensure resolutions are documented for future reference.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Completed customer orders with speed and accuracy.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Ensured smooth operation of servers with efficient troubleshooting.
- Managed installation of new hardware to enhance data centre capability.
- Supervised teams during critical infrastructure upgrades, boosting overall network resilience.
English Teacher
U2 Idiomas
Sao Paulo, Brasil
11.2019 - 08.2020
- Website: http://www.4you2idiomas.com/
- I have taught basic and intermediate level of English for kids, teenagers, and adults
- Planning and preparing workshops and exams.
- Used technology effectively in the classroom to modernise teaching practices.
- Helped non-native speakers with confidence and social integration.
- Collaborated with other teachers on curriculum development, ensuring consistency across year groups.
Telecom Network Engineer
Syriatel
Homs, Syria
03.2016 - 10.2019
- Homs (Syria)
- Website: https://my.syriatel.sy
- Commissioning, maintenance, installation supervision 2G, 3G and LTE 4G (Huawei)
- Commissioning, installation supervising Huawei Transmission systems (MW, Fiber and Ethernet)
- Work with all kind of site survey and assessment Radio candidates, to LOS, Infrastructure
- Maintenance and testing Huawei equipment such as: MW, Fiber, BTSs, BSCs and NodeBs
- Managing network infrastructure (power systems, equipment Rooms air conditions, firefighting systems, surge arrestors, towers and masts)
- Responsible for preventive and corrective maintenance facilities and sites, which include replacing faulty equipment and testing
- Provide solutions, analytical reports and monitoring the sites situations (power status, MWlink, commissioning)
- Supervising the installation of alternative site power system (solar and wind), and professional in Huawei FCB, TP controllers
- Proficient user for the following devices (GTMU, WMPT, WPPB, UMPT, UPP, RTN, BBU, CSH, ISV3, ISU2, EM6F, MRFU, WRFU, RRU)
- Professional in following software (I-manager U2000, WEBLMT and SPM).
- Resolved a multitude of complex issues swiftly under pressure, enhancing overall system reliability; Updated software regularly for optimal performance; Managed vendors effectively, ensuring quality and value from provided services.
- Coordinated effectively with other departments to deliver integrated solutions that meet client needs.
- Trained junior technicians in industry best practices to enhance team performance.
- Fitted cable structures securely according to telephone poles and underground duct networks.
- Troubleshot problems with equipment and devices, tracing root causes and correcting problems.
Computer Maintenance Technician
Venecia Center, Homs
Homs, Syria
01.2012 - 01.2016
- Format and maintenance computers (Hardware & Software).
- Cleaned computer components regularly to prevent overheating and other potential issues.
- Provided customer support to address technical concerns, ensuring customer satisfaction.
- Installed new devices to improve overall system efficiency.
- Tested repaired computers for 100% functionality before returning them back to users.
- Set up anti-virus programs to protect sensitive data from malicious attacks.
- Updated software systems for enhanced security measures and improved operation speed.
- Recovered lost data from crashed systems, minimising client's loss of information.
- Installed well-functioning LAN/WAN and managed IP, servers and other network components.
- Maintained scanners, printers and other computer peripheral equipment.
Computer Teacher
Qutaiba High school
Homs, Syria
01.2013 - 07.2014
- Teaching network, maintenance, programming languages (C++, turbo Pascal, C#, HTML)
- Assisted in development of school's computer lab, leading to enhanced tech-based education.
- Provided after-school tutoring sessions to assist underperforming students, improving overall grades in IT-related subjects.
- Enhanced student interest in technology with innovative teaching strategies.
- Backed up all classroom work for easy retrieval in case of accidental deletion.
- Prepared lesson plans to ensure thorough understanding of computer principles.
Technical IT support representative
Internet
Homs, Syria
01.2006 - 01.2012
- Cafés (Zoro), Homs (Syria)
- Operating networks (firewalls, routers, switches, modems, printers and PCs with each other)
- Cabling Ethernet
- Monitoring Network devices
- Professional LAN, WAN, IP, TCP, Design & Support, Fiber Optic Technologies and Data Networking Implementation
- Fixing wide range of networks issues.
- Installed software updates, ensuring optimal system performance.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Developed efficient backup strategies, ensuring data recovery in event of system failure.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
Education
Master in Web Sciences - IT
Syrian Virtual University
Damascus (Syria) 06.2015 -
Bachelor of Information Technology - IT
Syrian Virtual University
Damascus (Syria). 06.2011 - 06.2014
Certificate of Licentiate Assistant In Informatics - IT
Computer Technique Institute (Rafik Fakhory),
08.2008 - 09.2011
High School - IT
Dalal Al Mughrabi Vocational Secondary High School
Homs/Syria 09.2005 - 06.2008
Skills
- Experience with Microsoft 365,
- Active Directory
- Cloud services expertise
- Multi-Site infrastructure experience
- Rack mounting
- Data storage systems knowledge
- Remote hands support
- Customer-Focused approach
- Advanced troubleshooting
- Data center architecture knowledge
- Storage area networking knowledge
- Cloud infrastructure handling
- Server hardware experience
- Client support
- Server maintenance
- Coaxial cable splicing
- Telecom protocols familiarity
- Telecommunications systems knowledge
- Site surveys execution
- RF engineering
- Telecom software usage
- Fiber optics handling
- Diagnostics
- Cloud computing
- Good Experience in Huawei Telecom Network Equipment
- GSM/GPRS/UMTS networks principals and very good knowledge in GPRS, 3G, 4G, LTE and Wi-Fi
Languages
English
Advanced
Portuguese
Advanced
Arabic
Native
Affiliations
- Football
References
References available upon request.
Timeline
Data centre specialist
IBM Brasil
08.2020 - Current
English Teacher
U2 Idiomas
11.2019 - 08.2020
Telecom Network Engineer
Syriatel
03.2016 - 10.2019
Master in Web Sciences - IT
Syrian Virtual University
06.2015 -
Computer Teacher
Qutaiba High school
01.2013 - 07.2014
Computer Maintenance Technician
Venecia Center, Homs
01.2012 - 01.2016
Bachelor of Information Technology - IT
Syrian Virtual University
06.2011 - 06.2014
Certificate of Licentiate Assistant In Informatics - IT
Computer Technique Institute (Rafik Fakhory),
08.2008 - 09.2011
Technical IT support representative
Internet
01.2006 - 01.2012
High School - IT
Dalal Al Mughrabi Vocational Secondary High School
09.2005 - 06.2008
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