Fernando César Cardoso
IT Coordinator
Araguaína, Tocantins
Summary
Senior IT Professional with over 15 years of experience in IT Infrastructure, Systems Administration, and Technical Support Management. Proven track record in coordinating IT teams and aligning technology with strategic business goals. Expert in managing complex environments involving Windows/Linux Servers, Active Directory, Firewalls (PFSense), and Cloud solutions (AWS). Strong knowledge of ITSM frameworks (ITIL, GLPI) and Agile methodologies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Coordinator
ISAC - Instituto Saúde E Cidadania
04.2020 - Current
- Managed the entire technological infrastructure for the Emergency Care Unit, ensuring 100\% availability and data integrity for healthcare services.
- Coordinate a multi-level technical support team (L1/L2) for Hospital Management Systems, maintaining strict SLA compliance.
- Administer network security (Firewalls) and server environments (Active Directory, PostgreSQL, Proxy).
- Implemented automated cloud backup routines using AWS S3 to enhance disaster recovery protocols.
- Managed troubleshooting and resolution of technical issues for end-users.
- Trained staff on new technologies and best practices for system use.
- Developed and maintained documentation for IT procedures and protocols.
- Provided exceptional end-user support, resolving technical issues quickly to minimize disruptions.
- Implemented robust backup strategies, safeguarding critical data from loss or corruption.
IT Consultant & Owner
UTI Tech - Soluções Em Tecnologia
04.2014 - Current
- Provide high-level IT consultancy focused on Incident Management and Asset Tracking using GLPI.
- Design and implement network infrastructure, server maintenance, and hardware solutions for diverse clients.
- Led implementation of IT solutions to enhance operational efficiency and client satisfaction.
- Analyzed client requirements to design bespoke IT strategies improving system performance.
- Conducted training sessions for clients, enhancing user adoption of new systems and processes.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
- Enhanced system efficiency by implementing innovative IT solutions and optimizing existing processes.
IT Coordinator
Galvão Tecnologia Da Informação
07.2022 - 03.2024
- Managed IT infrastructure for a multi-unit education client, coordinating local and remote technical teams.
- Led a complete technological overhaul of the headquarters, including structured cabling and server upgrades.
- Deployed PfSense Firewall to mitigate security risks and monitor network traffic.
- Implemented Windows Server 2022 (AD DS) for centralized user and policy management (GPO).
- Managed institutional communication via Google Workspace and ticketing systems via GLPI;
- Managed troubleshooting and resolution of technical issues for end-users.
- Trained staff on new technologies and best practices for system use
Technical Support Analyst
Minerva Foods
10.2014 - 06.2016
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Analyzed support ticket trends to identify recurring issues, driving proactive solutions and reducing future incidents.
- Provided technical support for industrial systems and managed network servers (AD, DNS,DHCP, Proxy).
- Maintained critical hardware including servers, printers, and industrial weighing scales.
IT Assistant
Pró Saúde
11.2013 - 04.2014
- Managed inventory of IT equipment and supplies, optimizing resource allocation.
- Supported Windows and Linux server environments in hospital and automotive retail settings.
- Conducted regular maintenance of network systems, improving reliability and performance.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
- Responded to queries on phone, via email or through IT ticketing system.
- Trained new employees on company-specific software applications, facilitating faster integration into work processes.
- Installed and configured software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
IT Technician
Empresas Revemar
07.2013 - 10.2013
- Provided technical support to staff through troubleshooting and problem-solving techniques.
- Conducted regular system updates and security checks to ensure optimal performance.
- Maintained office PCs, networks and mobile devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Supported Windows and Linux server environments in hospital and automotive retail settings.
- Installed and configured network devices and provided end-user help desk support.
Education
Associate Degree in Information Systems - Internet - Information Technology
Centro Universitário Barão De Mauá
Ribeirão Preto, Sao Paulo, Brazil12-2008
Associate Degree in Information Systems - Internet - Information Technology
Centro Universitário Barão De Mauá
Ribeirão Preto, Sao Paulo, Brazil12-2008
Associate Degree in Information Systems - Internet - Information Technology
Centro Universitário Barão De Mauá
Ribeirão Preto, Sao Paulo, Brazil12-2008
Skills
- IT infrastructure
- Server maintenance
- Network administration
- Disaster recovery
- ITIL processes
- IT best practices
- IT governance
- Technical support
- IT operations
- IT compliance
- Help desk management
- Incident management
Accomplishments
- Supervised a team of 4 employees
- Achieved 100% security after implementing user access policies on the corporate network with precision and efficiency.
- I used GLPI as a support and technology asset management channel, ensuring the IT team could focus directly on the problem.
Certification
- Agile Expert Professional Training, Instituto de Gestão e Tecnologia da Informação - 2023
- Scrum Foundation Professional Certificate - SFPC, Certiprof, 2022
- ITIL Foudation, Fundação Bradesco, 2022
Languages
English
Intermediate (B1)
Timeline
IT Coordinator
Galvão Tecnologia Da Informação
07.2022 - 03.2024
IT Coordinator
ISAC - Instituto Saúde E Cidadania
04.2020 - Current
Technical Support Analyst
Minerva Foods
10.2014 - 06.2016
IT Consultant & Owner
UTI Tech - Soluções Em Tecnologia
04.2014 - Current
IT Assistant
Pró Saúde
11.2013 - 04.2014
IT Technician
Empresas Revemar
07.2013 - 10.2013
Associate Degree in Information Systems - Internet - Information Technology
Centro Universitário Barão De Mauá
Associate Degree in Information Systems - Internet - Information Technology
Centro Universitário Barão De Mauá
Associate Degree in Information Systems - Internet - Information Technology
Centro Universitário Barão De Mauá