Summary
Overview
Work History
Education
Languages
Interests
Timeline
Generic

FEHINTOLA AGOI

Santo André

Summary

Dedicated Customer Support Specialist with 4+ years of experience supporting customers through phone, email and live chat. Skilled in CRM systems, issue resolution, relationship management, documentation, and remote collaboration. Passionate about delivering exceptional customer experiences.

Overview

1
1
Language
8
8
years of professional experience

Work History

Administrative & Customer Relations Officer

Global Fidelis
06.2025 - 02.2026
  • Managed customer inquiries across phone, email, and live chat, ensuring timely and effective responses.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Assisted customers with account information, products, and services.
  • Maintained customer accounts and updated CRM records accurately.
  • Collaborated with cross-functional teams to streamline service delivery processes and enhance customer support.
  • Escalated complex issues to the appropriate departments and followed up until resolution.
  • Met daily productivity and quality targets in a remote environment.

Client Service & Administrative Support Officer

Federal Inland Revenue Service
04.2019 - 10.2023
  • Supported clients with tax inquiries and administrative requests, enhancing overall service experience.
  • Collaborated with internal teams to resolve customer concerns promptly, improving client satisfaction.
  • Built strong relationships with clients and stakeholders through excellent communication.
  • Investigated and documented client issues according to organizational policies.
  • Prepared reports, maintained confidential records, and updated customer databases.
  • Ensured accuracy in documentation and administrative records, contributing to efficient operations.

Administrative Assistant (NYSC)

Federal Inland Revenue Service
02.2018 - 03.2019
  • Compiled reports, created presentations, and drafted official correspondence to support decision-making.
  • Coordinated meetings and managed calendars to optimise schedules.
  • Maintained confidential records and filing systems.
  • Assisted with office tasks to ensure smooth daily operations. and customer interactions.

Education

Bachelor of Science - Industrial Relations and personnel Management

University Of Lagos
Lagos,Ng
01-2017

Languages

English
Proficient
C2

Interests

Reading,Travel,continous learning

Timeline

Administrative & Customer Relations Officer

Global Fidelis
06.2025 - 02.2026

Client Service & Administrative Support Officer

Federal Inland Revenue Service
04.2019 - 10.2023

Administrative Assistant (NYSC)

Federal Inland Revenue Service
02.2018 - 03.2019

Bachelor of Science - Industrial Relations and personnel Management

University Of Lagos

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FEHINTOLA AGOI