Felipe Camara
São Paulo
Summary
Experienced professional with a background as an interpreter, accomplished sales associate, and dedicated host. Demonstrated fast-learning abilities through seamless transitions between roles. Adept in public speaking, engaging diverse audiences and fostering memorable interactions. Known for swift adaptation to new environments, with a keen cultural awareness. Eager to leverage these skills to curate exceptional guest experiences and facilitate cross-cultural connections.
Overview
5
5
years of professional experience
Work History
Onboard Sales Associate
Starboard Cruise Services
2023.02 - 2023.08
- Engaging customers with compelling product presentations, creating immersive and informative experiences. Orchestrating events that captivate audiences, highlight offerings, and enhance brand engagement.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Entertainer
Doha Club
2022.08 - 2023.02
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Gave customers positive experiences and good memories by staying in characters throughout events and photo sessions.
- Maintained energy and enthusiasm in fast-paced environment.
- Responded to customers questions, issues and complaints and found appropriate solutions when needed.
Event Host
Terra-Sp
2022.07 - 2023.02
- Welcomed customers and assists them at all times during event.
- Responded to clients questions, issues and complaints and found appropriate solutions when needed.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
English Interpreter
Innovare
2022.12 - 2023.01
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Proofread, edited and improved documents of different sizes.
- Maintained message content, tone and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Developed and maintained courteous and effective working relationships.
Onboard Kitchen Utility
MSC Cruises
2021.11 - 2022.06
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Pharmacy Clerk
Raia Drogasil
2021.08 - 2021.11
- Established and maintained patient profiles, updating organizational database with current information.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Counted and labeled prescriptions with correct item and quantity.
- Support clients translating the pharmacist attendance.
Delivery Manager
Emporium São Paulo
2021.04 - 2021.08
- Fielded customer questions and complaints and rectified issues.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
Volunteer Coordinator
Rede Ubuntu
2019.08 - 2019.11
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Interviewed new students that wants join to the class.
Assistant Administrator
Tess Models
2018.11 - 2019.10
- Performed routine clerical tasks by scanning, filing and copying documents.
- Maintained digital databases, physical files and area logs.
- Arranged conference rooms and facilities to prepare for meetings.
- Performed routine analysis and calculations to process data for internal reports.
Education
STCW/CFPN/CBSN -
Seaman Nautica
São Paulo02.2020
High School Diploma -
E.E José Lins Do Rego
São Paulo11.2018
Skills
- Hosting Functions
- Hosting Meetings
- Greeting and Escorting Guests
- Speech Support
- Translate Documents
- Excellent People Skills
- Customer Service
- Adapt to Diverse Groups
- Product and Service Sales
- Consecutive Translation
- Verbal and written communication
- Performance Improvement
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
French
Beginner (A1)
Portuguese
Bilingual or Proficient (C2)
Timeline
Onboard Sales Associate
Starboard Cruise Services
2023.02 - 2023.08
English Interpreter
Innovare
2022.12 - 2023.01
Entertainer
Doha Club
2022.08 - 2023.02
Event Host
Terra-Sp
2022.07 - 2023.02
Onboard Kitchen Utility
MSC Cruises
2021.11 - 2022.06
Pharmacy Clerk
Raia Drogasil
2021.08 - 2021.11
Delivery Manager
Emporium São Paulo
2021.04 - 2021.08
Volunteer Coordinator
Rede Ubuntu
2019.08 - 2019.11
Assistant Administrator
Tess Models
2018.11 - 2019.10
STCW/CFPN/CBSN -
Seaman Nautica
High School Diploma -
E.E José Lins Do Rego
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