Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Felipe Dias Harms de Freitas

São Paulo

Summary

skilled and knowledgeable professional in artificial intelligence, software development, and deep learning, seeking to contribute expertise to innovative projects. Computer Science graduate (2024) driven to pursue a postgraduate course in Artificial Intelligence while actively seeking opportunities within a dynamic and growth-oriented organization.

Overview

3
3
years of professional experience

Work History

IT Apprentice

Rede Brasil
08.2021 - 06.2022
  • Supported IT operations by performing preventive and corrective maintenance on company systems
  • Configured and replaced peripherals, ensuring uninterrupted operations across departments
  • Assisted in network management and domain-related machine configurations

N1 Support Intern

Zanthus
06.2022 - 11.2022
  • Resolved level-1 support tickets, including VPN key resets and POS troubleshooting
  • Addressed technical issues related to the Linux operating system and clarified operational processes for end-users

N1 Support Analyst

Zanthus
11.2022 - Current
  • Led the implementation of new clients into company software, providing exclusive technical support during initial phases
  • Delivered ongoing support for clients, maintaining POS systems across Linux/Ubuntu and Windows environments
  • Conducted database maintenance and adjustments in Oracle, PostgreSQL, and SQL Server
  • Opened and tracked development tickets for bug fixes and system enhancements

Education

Bachelor's - Computer Science

Unip
12.2024

Course - Intelligent Search Algorithms with Python

Udemy
2023

Bootcamp - Québec Java Digital

DIO (Digital Innovation One)
2022

Course - Fundamentals for Creating Serverless Applications with Microsoft Azure in Python

Escola do Trabalhador 4.0
2022

Skills

  • Python
  • Java
  • JavaScript
  • HTML5
  • CSS
  • Relational Databases
  • Oracle
  • PostgreSQL
  • SQL Server
  • Git
  • GitHub
  • Jira
  • Zendesk
  • Microsoft Azure
  • Linux
  • Windows
  • Team collaboration
  • Problem-solving
  • Communication
  • Patience
  • Customer relations
  • Results-oriented work

Languages

English

Timeline

N1 Support Analyst

Zanthus
11.2022 - Current

N1 Support Intern

Zanthus
06.2022 - 11.2022

IT Apprentice

Rede Brasil
08.2021 - 06.2022

Bachelor's - Computer Science

Unip

Course - Intelligent Search Algorithms with Python

Udemy

Bootcamp - Québec Java Digital

DIO (Digital Innovation One)

Course - Fundamentals for Creating Serverless Applications with Microsoft Azure in Python

Escola do Trabalhador 4.0

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Felipe Dias Harms de Freitas