Felipe Lincoln

• Proactively managed the flow of guests during peak hours, organizing seating arrangements to optimize table turnover while maintaining a welcoming and smooth dining experience for customers. My strategic approach to table assignments significantly reduced wait times and ensured a high level of customer satisfaction.
• Guided customers to their designated tables with a friendly and professional demeanor. Assisted in delivering food and beverages directly to the tables, enhancing the overall dining experience and facilitating efficient service coordination between the kitchen and wait staff.
• Swiftly reset tables post-usage, ensuring prompt readiness for the next set of guests. Maintained cleanliness and order in the dining area, contributing to a well-organized and visually appealing environment.
• Took responsibility for reorganizing food and beverage freezers, particularly focusing on maintaining the appropriate stocking levels for alcoholic beverages. My attention to detail ensured that inventory was easily accessible and properly rotated for optimal use.
• Regularly stocked wines and alcoholic beverages, maintaining accurate inventory levels to meet customer demands and support seamless operations at the bar. My organizational skills directly contributed to maintaining efficiency in both the kitchen and bar areas.

Through my time at Scaddabush, I developed strong communication and multitasking abilities, consistently prioritizing excellent customer service while collaborating closely with my colleagues to ensure smooth and efficient operations.

• As a professional employee at CRAFT Beer Market - Toronto, ON, I played a vital role in ensuring smooth business communication and operational efficiency through a wide range of responsibilities, including:
• Inventory Organization and Replenishment: Effectively managed inventory organization and replenishment processes, ensuring the availability of essential service consumables and materials. My attention to detail and organizational skills allowed for seamless operations, contributing to an optimal customer experience.
• Service Consumables and Materials Maintenance: Took ownership of maintaining and cleaning service consumables and materials, ensuring a clean and well-stocked environment for restaurant/bar customers. This dedication to cleanliness and presentation positively impacted the overall ambiance and customer satisfaction.
• Direct Customer Service: Engaged in direct servicing of restaurant/bar customers, delivering exceptional experiences by providing prompt and friendly assistance. My ability to effectively communicate with patrons enhanced customer interactions and bolstered the reputation of the establishment.
• Peer Team Support: Collaborated with fellow team members during high traffic hours, supporting and assisting them to maintain efficiency and deliver top-notch service. My team-oriented mentality facilitated seamless communication and effective coordination.

Through my role at CRAFT Beer Market, I honed my business communication skills, ensuring clear and concise communication with colleagues and customers alike. I consistently prioritized effective interactions, demonstrating empathy and attentiveness to customer needs. This experience equipped me with valuable communication and organizational skills that will undoubtedly contribute to my success in future business communication roles.