Felipe SILVEIRA
Personal Trainer
Campinas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Fitness Trainer
Fábrica Do Corpo
Campinas- SP
01.2022 - Current
- Monitored clients' progress and modified programs.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
- Educated club members about relationship between nutrition and fitness.
- Designed specific workout systems for individual clients based on performance ability.
- Demonstrated how to carry out various routines and exercises.
Call Center Customer Service Specialist
Unimed Campinas
Campinas-SP
05.2015 - 03.2019
- Educated customers on company systems, form completion and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Resolved customer complaints and addressed emergency requests and needs.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Responded to customer calls and emails to answer questions about products and services.
English Teaching Assistant
Fisk Idiomas
Campinas-SP
07.2010 - 08.2011
- Mentored and tutored individual students needing additional help.
- Taught courses under guidance of senior instructors.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Education
Bachelor Of Physical Education - Physical Education
State University of Campinas - UNICAMP
Campinas- SP 02.2015 - 12.2021
Skills
Health and wellness
Exercise program design
Teamwork and Collaboration
Dependable and Responsible
Active Listening
Analytical and Critical Thinking
Interpersonal Communication
Affiliations
Researcher in Funtional Neurometry Technique applied to physical activity and health improvement, led by UNICAMP Professor Jose Irineu Gorla, Dr., PhD.
Certification
Strenght Training Biomechanich Certificate
Timeline
Strenght Training Biomechanich Certificate
04-2022
Fitness Trainer
Fábrica Do Corpo
01.2022 - Current
Professor Assistant Program in "Motor Learning" subject, at UNICAMP. 6-Month duration.
12-2020
Call Center Customer Service Specialist
Unimed Campinas
05.2015 - 03.2019
Bachelor Of Physical Education - Physical Education
State University of Campinas - UNICAMP
02.2015 - 12.2021
English Teaching Assistant
Fisk Idiomas
07.2010 - 08.2011