Summary
Overview
Work History
Education
Skills
Coursework
Accomplishments
Languages
Timeline
Generic
FERNANDA POMPOMET FIEL

FERNANDA POMPOMET FIEL

São Paulo/SP

Summary

Dynamic Kitchen Manager with extensive experience at EATOPIA, excelling in staff training and inventory management. Proven track record in enhancing operational efficiency and ensuring food safety compliance. Adept at resolving customer conflicts and fostering a culture of continuous improvement, driving quality assurance in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Kitchen Manager

EATOPIA
06.2022 - 12.2024

- Supervise, train, and guide staff.
- Schedule shifts to ensure smooth operations.
- Provide guidance and performance feedback.
- Ensure prompt and friendly service.
- Handle customer inquiries and resolve complaints professionally.
- Maintain high standards of food quality and sanitation.
- Enforce food safety regulations and conduct regular inspections.
- Manage inventory and control costs to maximize profitability.
- Streamline processes to enhance operational efficiency.
- Provide comprehensive training for employees.
- Promote a culture of continuous learning and growth.
- Prepare and maintain reports, including production and quality metrics.

Training and Development Assistant

EATOPIA
São Paulo
04.2021 - 06.2022
  • Elaboration of educational materials and presentations for training;
  • Coordination of training logistics, such as rooms, times, and materials.
  • Control of the budget allocated to the training area.
  • Maintaining updated records of employees' courses and certifications.
  • Develop materials and improvements in the user training process.
  • Contribute suggestions for improvements to optimize the area's processes.
  • Build bridges between other areas, contributing with insights.

Kitchen Supervisor

EATOPIA
São Paulo
04.2020 - 04.2021
  • Establish methods to meet work schedules
  • Supervise and co-ordinate activities of staff who prepare and portion food
  • Train staff in job duties, sanitation and safety procedures
  • Ensure that food and service meet quality control standards
  • Maintain records of stock, repairs, sales and wastage
  • Monitoring the cleanliness and organization of the workplace.
  • Resolving operational problems and dealing with unforeseen events.
  • Assistance in the preparation of menus and production planning.

Kitchen Assistant

EATOPIA
São Paulo
02.2019 - 04.2020
  • Package take-out food, Portion and wrap foods
  • Prepare, heat and finish simple food items
  • Stock refrigerators and salad bars
  • Use manual and electrical appliances to clean, peel, slice and trim foodstuffs
  • Clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances and equipment
  • Receive, unpack and store supplies in refrigerators, freezers, cupboards and other storage areas
  • Remove kitchen garbage and trash
  • Sweep, mop, wash and polish floors
  • Wash, peel and cut vegetables and fruit

AUPAIR

APIA
Huntingtown, MD
01.2016 - 01.2019
  • Took children to and from school and extra-curricular activities.
  • Helped children develop social skills through positive reinforcement of behavior.
  • Prepared nutritious meals, cleaned laundry and sanitized play areas.
  • Maintained organized and clean children's areas.
  • Taught reading, arts and crafts and lap play to encourage intellectual development.

Education

Gastronomy - Food And Nutrition

Anhembi Morumbi
São Paulo
12-2022

ESL 373-102 -

Interactive English for Advanced Students 1A
Estados Unidos
01.2017

Skills

  • Staff training
  • Inventory management
  • Food safety
  • Cost control
  • Operational efficiency
  • Quality assurance
  • Customer service
  • Conflict resolution
  • Communication skills
  • Problem solving
  • Process improvement

Coursework

ESL 373-102 Interactive English for Advanced Students 1A, Estados Unidos, 2017

Accomplishments

  • Reduce the financial result of the CMV kitchen by 38%
  • Create EATOPIA's first training material
  • Develop a more effective process for deliveries to the EATOPIA central kitchen, ensuring supplies to other units in record time
  • Develop an internal company platform for employees to access training materials wherever they are

Languages

Portuguese
First Language
English
Upper Intermediate (B2)
B2

Timeline

Kitchen Manager

EATOPIA
06.2022 - 12.2024

Training and Development Assistant

EATOPIA
04.2021 - 06.2022

Kitchen Supervisor

EATOPIA
04.2020 - 04.2021

Kitchen Assistant

EATOPIA
02.2019 - 04.2020

AUPAIR

APIA
01.2016 - 01.2019

Gastronomy - Food And Nutrition

Anhembi Morumbi

ESL 373-102 -

Interactive English for Advanced Students 1A
FERNANDA POMPOMET FIEL