FERNANDO BELLANTANI
Resumo
Multilingual customer experience and international operations professional with 12+ years of experience delivering exceptional service in luxury hospitality and global travel environments. Extensive knowledge of international destinations, having visited over 100 countries, with expertise in travel logistics, customer relations, and cross-cultural communication. Proven ability to build strong client relationships, coordinate complex itineraries, and deliver personalized solutions for high-profile international customers. Fluent in English, Portuguese, Spanish, Italian, and French, with a strong background in sales support, international business, and premium customer experience.
Visão geral
14
14
years of professional experience
Experiência profissional
CruiseNext Consultant
Norwegian Cruise Line
2025.03 - 2026.05
- Delivered executive-level client engagement and personalized experiences for high-net-worth international clients within a luxury travel environment.
- Partnered with senior leadership to coordinate exclusive VIP events, private presentations, and bespoke customer experiences.
- Traveled to more than 100 countries over 12 years, developing exceptional expertise in global destinations, international travel operations, cultural intelligence, and cross-border client relations.
- Recognized for combining destination knowledge, relationship management, and operational coordination to create seamless, world-class customer experiences across both metropolitan and remote international destinations.
Future Cruise Manager
Seabourn Cruises
2023.02 - 2025.02
- Delivered personalized guest consultations focused on future travel planning.
- Organized luxury onboard events, provided private consultations, and curated destination experiences.
- Collaborated with Cruise Directors and senior officers to ensure premium service delivery aligned with ultra-luxury standards.
Cruise Sales & Loyalty Manager
Silversea Cruises
2022.02 - 2023.01
- Focused on loyalty growth and personalized travel advisory for repeat luxury guests.
- Coordinated tailored onboard events and exclusive consultations for sophisticated clientele.
- Enhanced repeat revenue through consultative relationship-building and destination storytelling.
- Selected from internal transfer from Celebrity Cruises to support sales leadership needs within the sister brand under the Royal Caribbean Group portfolio.
- Role concluded following the operational pause during the global pandemic and subsequent corporate restructuring, as Azamara Club Cruises transitioned outside the Royal Caribbean Group.
Cruise Sales & Loyalty Manager
Azamara Club Cruises
2019.05 - 2020.10
- Led a multicultural team of travel consultants, driving performance through structured training and destination expertise.
- Delivered multilingual destination presentations and travel consultations.
- Leverage experience across 100+ countries to enhance shore program advisory and group coordination.
- Acted as Guests Host in remote and rare destinations including the Galapagos Islands, Amazon River Cruises and Cruise Tours through Asian countries, ensuring seamless coordination between ship operations and local providers.
Cruise Sales Manager
Celebrity Cruise Lines
2016.10 - 2019.05
- Supported the cruise sales department through guest booking assistance, event logistics coordination, and operational team support.
- Collaborated closely with senior management to ensure seamless execution of onboard sales events and optimized overall performance.
- Contributed to high-value sales initiatives while addressing guest needs proactively, strengthening loyalty and enhancing overall guest satisfaction.
Assistant Cruise Sales Manager
Celebrity Cruise Lines
2016.03 - 2016.11
- Served as the primary liaison between guests and shipboard departments, ensuring clear communication and seamless service coordination.
- Maintained high standards of service consistency and guest satisfaction by proactively resolving concerns and enhancing the onboard experience.
- Fostered strong guest relationships through attentive service delivery, reinforcing brand reputation and loyalty.
Guest Relations Officer
Celebrity Cruise Lines
2012.06 - 2015.02
- experience delivering exceptional service in luxury hospitality and global travel environments. Extensive knowledge of international destinations, having visited over 100 countries, with expertise in travel logistics, customer relations, and cross-cultural communication.
- Proven ability to build strong client relationships, coordinate complex itineraries, and deliver personalized solutions for high-profile international customers.
- Fluent in English, Portuguese, Spanish, Italian, and French, with a strong background in sales support, international business, and premium customer experience.
Habilidades e competências
- Ultra-Luxury Guest Relations
- Bespoke Shore Experience Planning
- Global Destination Expertise
- High-Net-Worth Client Engagement
- Maritime Operations Familiarity
- Fidelio
- Polar
- SIEBEL ORACLE
- MXP
- Microsoft Office
Idiomas
Portuguese (Native)
English
Italian
Spanish
French
Linha do tempo
CruiseNext Consultant
Norwegian Cruise Line
2025.03 - 2026.05
Future Cruise Manager
Seabourn Cruises
2023.02 - 2025.02
Cruise Sales & Loyalty Manager
Silversea Cruises
2022.02 - 2023.01
Cruise Sales & Loyalty Manager
Azamara Club Cruises
2019.05 - 2020.10
Cruise Sales Manager
Celebrity Cruise Lines
2016.10 - 2019.05
Assistant Cruise Sales Manager
Celebrity Cruise Lines
2016.03 - 2016.11
Guest Relations Officer
Celebrity Cruise Lines
2012.06 - 2015.02