Filipe monteiro

General Manager of Operations

Fogao Gaucho Steakhouse

Elk Grove

09.2024 - Current

Oversaw daily operations to ensure smooth workflow across departments.
Coordinated staff schedules and managed resource allocation effectively.
Implemented operational procedures to enhance efficiency and safety standards.
Communicated with team members to resolve operational issues promptly.
Trained new employees on company policies and operational tasks.
Monitored inventory levels and coordinated with suppliers for timely deliveries.
Provided support during audits to ensure compliance with regulations and standards.
Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
Resolved escalated customer service issues in a timely manner.
Collaborated with marketing team to develop promotional campaigns for products or services.
Negotiated contracts with vendors for goods or services needed by the organization.
Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
Managed training programs for new employees, including orientation and onboarding activities.
Coordinated with other departments to ensure successful delivery of services.
Developed and implemented operational policies and procedures to improve efficiency.
Conducted regular meetings with department heads to review progress against goals and objectives.
Established quality assurance processes to ensure customer satisfaction.
Evaluated current systems and processes and developed plans for updating them as needed.
Reviewed reports on operational performance metrics and identified areas of improvement.
Provided strategic direction to staff members in order to maximize productivity.
Ensured compliance with safety guidelines by regularly inspecting work areas.
Recruited, hired, and trained new staff members according to organizational standards.
Identified cost savings initiatives that could be implemented across all departments.
Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
Created and managed annual operating budget for the department.
Managed scheduling, training and inventory control.
Built strong operational teams to meet process and production demands.
Delivered positive customer experiences by implementing effective quality assurance practices.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Motivated and evaluated personnel for performance improvement and goal achievement.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Guided employees on understanding and meeting changing customer needs and expectations.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Responded to information requests from superiors, providing specific documentation.
Improved morale and management communication by creating employee recognition and rewards practices.
Enforced federal, state, local and company rules for safety and operations.
Collaborated with team leaders on quality audits.
Analyzed and controlled materials, supplies and equipment operational expenses.
Tracked and replenished inventory to maintain par levels.
Connected with clients and developed strategies to achieve sales and customer service goals.
Presented performance and productivity reports to supervisors.
Oversaw financial management, budget management, accounting and payroll activities.
Measured and reviewed performance via KPIs and metrics.
Planned delivery routing, team workflows, and promotional initiatives.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Produced SOPs to document workplace procedures and optimize productivity through standardization.
Negotiated contracts with vendors and service providers, securing favorable terms.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Implemented successful business strategies to increase revenue and target new markets.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Monitored progress by establishing plans, budgets and measuring results.
Mitigated business risks by working closely with staff members and assessing performance.
Created effective business plans to focus strategic decisions on long-term objectives.
Implemented campaigns and promotions to help with developing goods and services.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Formed and sustained strategic relationships with clients.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Forecasted customer demand to set prices or credit terms for goods or services.
Structured HR consulting services to support clients during organizational developments and changes.

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Summary

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General Manager of Operations

Education

High School Diploma -

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General Manager of Operations

High School Diploma -

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