Job Search Status
Open to workDesired start date: Immediately
Open To Work
Filipe monteiro
Manager of Operation
Cravinhos,Sao Paulo
Work Preference
Summary
Results-driven operations manager skilled in strategic planning, performance evaluation, and compliance management. Successfully implemented operational procedures that enhanced efficiency and safety standards, contributing to increased productivity and customer satisfaction.
Overview
1
1
year of professional experience
Work History
General Manager of Operations
Fogao Gaucho Steakhouse
Elk Grove
09.2024 - Current
- Oversaw daily operations to ensure smooth workflow across departments.
- Coordinated staff schedules and managed resource allocation effectively.
- Implemented operational procedures to enhance efficiency and safety standards.
- Communicated with team members to resolve operational issues promptly.
- Trained new employees on company policies and operational tasks.
- Monitored inventory levels and coordinated with suppliers for timely deliveries.
- Provided support during audits to ensure compliance with regulations and standards.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Resolved escalated customer service issues in a timely manner.
- Collaborated with marketing team to develop promotional campaigns for products or services.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Managed training programs for new employees, including orientation and onboarding activities.
- Coordinated with other departments to ensure successful delivery of services.
- Developed and implemented operational policies and procedures to improve efficiency.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Established quality assurance processes to ensure customer satisfaction.
- Evaluated current systems and processes and developed plans for updating them as needed.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Provided strategic direction to staff members in order to maximize productivity.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Recruited, hired, and trained new staff members according to organizational standards.
- Identified cost savings initiatives that could be implemented across all departments.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Created and managed annual operating budget for the department.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Enforced federal, state, local and company rules for safety and operations.
- Collaborated with team leaders on quality audits.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Tracked and replenished inventory to maintain par levels.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Presented performance and productivity reports to supervisors.
- Oversaw financial management, budget management, accounting and payroll activities.
- Measured and reviewed performance via KPIs and metrics.
- Planned delivery routing, team workflows, and promotional initiatives.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented campaigns and promotions to help with developing goods and services.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Formed and sustained strategic relationships with clients.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Structured HR consulting services to support clients during organizational developments and changes.
Education
High School Diploma -
Moraes Moreira College
Cravinhos01-1982
Skills
- Operational efficiency
- Resource allocation
- Compliance management
- Vendor negotiation
- Inventory control
- Team leadership
- Customer service
- Performance evaluation
- Strategic planning
- Process improvement
- Issue resolution
- Employee training
- Financial oversight
- Quality assurance
- Data analysis
- Logistics management
- Operations management
- Business analysis
- Staff development
- Expense reports
- Schedule oversight
- Multi-unit operations management
- Social media marketing
- Customer relationship management (CRM)
- Work flow planning
- Invoice processing
- Supply chain logistics
- Business planning
- Performance reporting
- Procedure development
- Budgeting and cost control
- Market growth
- Customer retention
- Maintenance planning
- Project planning and development
- Business and operations management
- Client relationships
- Productivity improvement specialist
- Operations monitoring
- Data management
Timeline
General Manager of Operations
Fogao Gaucho Steakhouse
09.2024 - Current
High School Diploma -
Moraes Moreira College