Flavia Caram
Sao Paulo
Summary
Dynamic professional with extensive experience in customer service and administration at law firms. Proven ability to enhance organizational workflow and client satisfaction through exceptional problem-solving and interpersonal skills. Fluent in English and Portuguese, adept at managing VIP clientele with discretion and professionalism, ensuring a polished and sophisticated service experience.
Overview
10
10
years of professional experience
2025
2025
years of post-secondary education
Work History
Customer Service & Administrative Assistant
Law Firms
Sao Paulo
02.2022 - Current
- Assisted clients with scheduling, documentation, and deadlines.
- Cultivated diplomacy, patience, and problem-solving abilities.
- Learned to maintain discretion and professionalism under pressure.
- Assisted in client reception and support at law firms and offices.
- Handled confidential documents with discretion and professionalism.
- Improved organizational workflow by supporting case preparation and correspondence.
- Enhanced communication and multitasking skills in a corporate environment.
Model & Brand Ambassador
Social Media
Sao Paulo
06.2017 - Current
- Worked with Brazilian fashion and lifestyle brands, as well as digital campaigns through Instagram.
- Delivered high-quality marketing content on time, demonstrating responsibility and creativity.
- Strengthened image, presentation, and communication skills while interacting with clients and audiences.
- Assisted with makeup, hair styling, and wardrobe selection to ensure the desired look was achieved.
- Followed instructions given by photographer or art director during photoshoots.
Event & Hospitality | Hostess | Event Assistant
Stock Car, Porsche Cup, São Paulo International Motor Show
Sao Paulo
03.2017 - Current
- Hosted premium clients and international guests in large-scale automotive events.
- Presented luxury products and services, ensuring customer satisfaction with high standards of professionalism.
- Developed adaptability and teamwork in fast-paced, multicultural settings.
- Provided reception and assistance during high-profile events with audiences exceeding 30,000.
- Ensured guest satisfaction by anticipating needs and resolving issues with efficiency.
- Assisted with event organization, client relations, and operational support.
- Consistently received positive feedback from guests and supervisors.
Volunteering & Social Responsibility
NGO
Sao Paulo
01.2023 - 08.2024
- Supported NGOs assisting children with cancer in Brazil.
- Participated in national charity events such as Campanha do Agasalho.
- Passionate about empathy, service, and contributing to community well-being.
Sales & Customer Service Assistant
VM Fashion Store
Sao Paulo
01.2019 - 11.2021
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
- Assisted clients with clothing selection, exchanges, and personalized service.
- Developed loyal customer base, with repeat clients requesting my assistance specifically.
- Resolved product and service issues with diplomacy, ensuring customer satisfaction.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
Receptionist & Customer Care
Beauty Salon
Sao Paulo
01.2018 - 01.2019
- Provided warm and professional reception to clients, ensuring high-quality service.
- Managed multiple tasks under stress with calmness and efficiency.
- Enhanced interpersonal and organizational skills in customer-focused environments.
Hospitality Roles – London, UK | Hostess/Front Desk Receptionist
Maddox Club
London
01.2016 - 09.2017
- Greeted guests warmly upon arrival, seating them promptly..
- Resolved any customer complaints or issues quickly and professionally by addressing customer needs promptly.
- Managed international clientele with professionalism and discretion in a multicultural environment.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Supported VIP guests and ensured smooth service under high-pressure conditions.
- Demonstrated strong interpersonal skills when interacting with customers.
- Strengthened adaptability and teamwork while collaborating with colleagues from diverse backgrounds.
- Verified reservations and wait times with customers.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Hospitality experience | Waitress
Da Michele Pizzeria UK
London
09.2016 - 01.2017
- Demonstrated knowledge of wine selection, pairings, vintages.
- Bussed tables as needed during peak hours.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Checked back with customers throughout meal service to ensure satisfaction.
Education
Pontifical Catholic University of Campinas
Campinas, BrazilFlight Attendant
EDAPA Aviation School
06.2023 - 12.2023
Advanced English Course - English
ES London
01.2016 - 01.2017
Skills
- Fluent in English and Portuguese; basic Spanish; understanding of Italian
- Excellent interpersonal, diplomatic, and problem-solving skills
- Calm, patient, efficient, and prudent under pressure
- Strong adaptability to multicultural environments
- Naturally committed to impeccable grooming and professional presentation, a value instilled since childhood
- Highly organized, polished, and detail-oriented, maintaining elegance and composure in all circumstances
- Experience with VIP and high-society clients, ensuring discretion, sophistication, and confidence in exclusive environments
- Etiquette and refined manners as part of personal and professional identity
Additional Information
- International travel experience across Europe, Americas, Middle East, and Asia.
- No visible tattoos while in uniform.
- Professional grooming and high standards of personal presentation.
- Available to relocate to Dubai.
International & Multicultural Experience • Traveled to more than 20 countries:
- United Arab Emirates, Turkey, Indonesia, Maldives, USA, France, Italy, Montenegro, Croatia, Serbia, Greece, Switzerland, Albania, Romania, Bulgaria, Spain, Portugal, Mexico, Chile, Argentina, Peru, Uruguay, Paraguay, Bahamas, Dominican Republic.
- Lived in the UK in 2016 for language and professional training.
- Developed cultural awareness, adaptability, and sensitivity to different traditions and behaviors.
Timeline
Flight Attendant
EDAPA Aviation School
06.2023 - 12.2023
Volunteering & Social Responsibility
NGO
01.2023 - 08.2024
Customer Service & Administrative Assistant
Law Firms
02.2022 - Current
Sales & Customer Service Assistant
VM Fashion Store
01.2019 - 11.2021
Receptionist & Customer Care
Beauty Salon
01.2018 - 01.2019
Model & Brand Ambassador
Social Media
06.2017 - Current
Event & Hospitality | Hostess | Event Assistant
Stock Car, Porsche Cup, São Paulo International Motor Show
03.2017 - Current
Hospitality experience | Waitress
Da Michele Pizzeria UK
09.2016 - 01.2017
Hospitality Roles – London, UK | Hostess/Front Desk Receptionist
Maddox Club
01.2016 - 09.2017
Advanced English Course - English
ES London
01.2016 - 01.2017
Pontifical Catholic University of Campinas