Flavia Nunes
Sales And Customer Relationship Manager
Brasília, Federal District
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
17
17
years of professional experience
Work History
Sales Manager
Custom Websites Club
01.2022 - 04.2024
- Managed all communication channels with clients, including phone, email, Skype, video calls, and SMS, addressing pre-sales and post-sales issues effectively.
- Communicated effectively in English with clients from diverse backgrounds, including those residing in the USA and Canada with various native languages.
- Handled all sales and post-sales tasks, supporting marketing, development, design, and project management teams.
- Demonstrated advanced knowledge of the Upwork platform, working directly on it for 6 months.
- Significantly increased the company’s sales, contributing to a growth of over 50% since joining the team.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Developed and implemented effective sales strategies, increasing sales revenue.
- Maintained relationships with customers and identified new opportunities by offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Established and cultivated solid business relationships with new and existing customers.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- The majority of clients were small business owners seeking websites to improve their company’s visibility.
International Exchange Consultant
Experimento Intercambio Cultural
01.2020 - 05.2021
- Collaborated with cross-functional teams to successfully deliver comprehensive and customized solutions to clients, ensuring high levels of satisfaction.
- Provided continuous post-sales support to clients, ensuring long-term success of programs and receiving extremely positive feedback.
- Effectively managed all stages of sales and post-sales processes, consistently meeting deadlines and improving client satisfaction.
- Delivered exceptional service to clients, maintaining and expanding relationships for future business opportunities.
- Managed client relationships through regular check-ins and updates on program progress.
- Interacted with clients, management, and sales teams to better understand client needs and recommend appropriate solutions.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Assessed client needs and feedback to drive improvements in products and services.
- Demonstrated empathy, knowledge, and professionalism, resulting in a high sales conversion rate of over 70%.
- Utilized CRM tools for personal and company-wide organization, optimizing client management.
- Provided comprehensive support to clients during the pandemic, working from home and successfully making sales for programs scheduled to start after the critical period of the pandemic.
International Exchange Adviser
World Study Brasil
04.2018 - 09.2019
- Built and maintained relationships with clients, providing ongoing support to ensure consistent retention and loyalty.
- Kept up-to-date with industry trends and regulations, providing accurate advice to clients.
- Facilitated communication and collaboration between departments to ensure smooth business operations.
- Planned, developed, and implemented strategies to effectively communicate with key decision-makers.
- Promoted customer loyalty programs to enhance retention and encourage repeat purchases.
- Utilized advanced CRM tools to efficiently track client interactions and maintain detailed records of their goals, preferences, and concerns.
- Represented the company at education fairs and exchange events, presenting programs and interacting directly with potential clients.
- Coordinated the logistics of exchange programs, including travel arrangements, accommodation, and cultural activities.
- Established and maintained strategic partnerships with schools, universities, and other relevant organizations.
- Managed sales, after-sales support, and pre-departure meetings, ensuring all program documentation reached clients on time.
- Direct Communication and Strong Relationships with International Partners, through messaging, video calls, or in-person meetings.
International Exchange Consultant
Experimento Intercambio Cultural
03.2015 - 09.2017
- Developed and maintained strong client relationships, providing continuous support and ensuring client retention.
- Kept abreast of industry regulations and trends to offer precise and relevant advice.
- Facilitated interdepartmental communication to ensure the effectiveness of daily operations.
- Designed and executed strategies to engage decision-makers and promote the company's programs.
- Enhanced customer loyalty through the implementation of loyalty programs and promotions.
- Managed detailed records and client interactions using advanced CRM tools.
- Participated in industry fairs and events, promoting the company and engaging with potential clients.
- Coordinated all aspects of exchange program logistics, ensuring a well-organized experience for participants.
- Oversaw all sales and post-sales activities, as well as pre-departure meetings, ensuring timely documentation delivery to clients.
- Provided training and mentorship to new team members, fostering a collaborative and high-performing work environment.
- Created detailed reports on sales performance and client feedback, presenting insights to senior management for continuous improvement.
- Participated in various company training sessions multiple times.
- Ranked among the top 10 salespeople nationally within the company.
- Won several incentive campaigns over the years, including a fam trip to Europe, where I also secured first place nationally. During the trip, I visited schools in France, England, Scotland, and Ireland.
- Actively participated in company events outside of regular working hours, assisting with organization, client acquisition, activities, presentations, and addressing inquiries.
Import Intern
Sarah Kubitschek Hospital
03.2011 - 04.2012
- Supported staff members in their daily tasks, reducig workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Completion and submission of import-related documents.
- Visits to relevant authorities and the airport for customs purposes.
- Communication with domestic and international suppliers.
- Sourcing, selection, and purchase of requested items.
Customer Service Representative
Instituto Processus
10.2007 - 10.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - English-as-a-Second-Language Education
ELS
Vancouver - CA 05.2001 -
Bachelor Degree - International Relations And Affairs
IESB
Brasília, Federal District, Brazil 05.2001 -
Skills
Client Relationship Management
Languages
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Portuguese
Bilingual or Proficient (C2)
English
Fluent in English, with the ability to read, write, speak, and understand with ease. Experienced in working within the international market, which has further enhanced my language skills.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionCareer advancementTimeline
Sales Manager
Custom Websites Club
01.2022 - 04.2024
International Exchange Consultant
Experimento Intercambio Cultural
01.2020 - 05.2021
International Exchange Adviser
World Study Brasil
04.2018 - 09.2019
International Exchange Consultant
Experimento Intercambio Cultural
03.2015 - 09.2017
Import Intern
Sarah Kubitschek Hospital
03.2011 - 04.2012
Customer Service Representative
Instituto Processus
10.2007 - 10.2008
No Degree - English-as-a-Second-Language Education
ELS
05.2001 -
Bachelor Degree - International Relations And Affairs
IESB
05.2001 -
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