Summary
Overview
Work History
Education
Skills
Languages
Writing
Timeline
Generic

Flavio Rodrigues Braz

Rio De Janeiro

Summary

Proven leader in enhancing operational efficiency and product quality at Options Ltd, with a keen focus on continuous improvement and quality assurance management. Skilled in audit coordination and employee training, I excel in fostering team accountability and performance. My approach emphasizes innovative solutions and relationship building, driving significant advancements in both customer satisfaction and internal processes.

Overview

18
18
years of professional experience

Work History

Quality Assurance Manager

Options Ltd
09.2020 - 01.2024
  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
  • Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
  • Enhanced product quality by implementing comprehensive QA processes and procedures.

E-Commerce Operations Manager

Flex-ERP
01.2012 - 09.2019
  • Oversaw the development of custom software solutions for better integration of e-commerce platform with backend systems.
  • Reduced order processing time with efficient inventory management and clear communication between departments.
  • Implemented A/B testing methods on website design elements, resulting in higher engagement rates from potential customers.
  • Improved overall customer satisfaction by streamlining e-commerce operations and optimizing order fulfillment processes.

Event Manager

Abel Produções
07.2008 - 04.2012
  • Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
  • Streamlined event planning processes by implementing efficient project management strategies.
  • Implemented innovative event themes and designs to create memorable experiences for attendees.
  • Managed administrative logistics of events planning, event booking, and event promotions.

Live Chat Agent

Uphost
05.2006 - 04.2008
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Monitored customer conversations and provided timely, knowledgeable assistance.
  • Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
  • Developed exemplary writing skills through continued correspondence with upwards of [Number] customers per day.

Education

Bachelor of Arts - Cinema

Universidade Gama Filho
12.2016

Skills

  • Internal Audits
  • Continuous Improvement
  • Quality Assurance Management
  • Audit Coordination
  • Employee Training
  • Relationship Building
  • Risk Analysis and Mitigation
  • Trend Analysis
  • Data Collection
  • Sage 50
  • Staff Supervision
  • Complex Computation

Languages

English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
French
Intermediate (B1)

Writing

I have a deep passion for fiction writing, which I pursue avidly as a hobby. Crafting stories allows me to explore diverse worlds and delve into the intricacies of character development and plot construction. I relish the opportunity to create complex narratives and bring characters to life, weaving together elements of imagination and creativity. This hobby not only provides me with a creative outlet but also enhances my skills in storytelling, critical thinking, and problem-solving. Through writing, I continuously challenge myself to push boundaries, experiment with new ideas, and refine my craft. My dedication to fiction writing reflects my commitment to personal growth and creative exploration.

Timeline

Quality Assurance Manager

Options Ltd
09.2020 - 01.2024

E-Commerce Operations Manager

Flex-ERP
01.2012 - 09.2019

Event Manager

Abel Produções
07.2008 - 04.2012

Live Chat Agent

Uphost
05.2006 - 04.2008

Bachelor of Arts - Cinema

Universidade Gama Filho
Flavio Rodrigues Braz