FLAVIO VINICIUS SILVEIRA
GOIANIA
Summary
Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities. Motivated Outside Sales Representative offering 14 years of experience in customized Software products and services for B2B and B2C. Possessing talent in business development and account management, emphasizing long-term retention of key customers.
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.
Overview
14
14
years of professional experience
Work History
Executive Sales Specialist
ALIARE
GOIANIA
04.2022 - Current
- Boosted revenue from existing accounts by reaching out regularly to check on needs and promote new offerings.
- Created sales proposals and delivered presentations to high-level decision-makers.
- Optimized sales approaches based on account, competitor and general market trends.
- Helped sales professionals build successful sales campaigns to reach target audience with consistent branding.
- Set competitive and profitable prices for products and services to maximize revenue.
- Stayed organized and on top of sales activities through regular CRM tracking.
- Worked independently with minimal supervision.
Sales Executive Manager
SISTEMAR AUTOMACAO COMERCIAL
GOIANIA - GOIAS
01.2006 - 01.2017
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Motivated and trained 8 team members to meet and exceed sales goals through positive reinforcement.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
Support Technician
CIA DA AUTOMACAO
GOIANIA - GOIAS
03.2002 - 04.2005
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Trained users on how to operate POS.
- Monitored systems in operation and input commands to troubleshoot areas.
- Patched software and installed new versions to eliminate security problems and protect data.
- Completed inventory counts and organized supplies.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Maintained and updated 138 customer service database.
Education
NETWORKING AND COMPUTER - Computer Networking And Telecommunications
UNIVERSIDADE SALGADO DE OLIVEIRA
GOIANIA12.2009
Skills
- Growth Projections
- Sales Strategies
- Social Media Platforms
- Customer Needs Assessments
- Executive Management
- Sales Engineering
- Sales Process
- Customer Support
- Professional Relationships
- Prospecting Clients
- Customer Relationship Management
- Effective Customer Communication
- Sales Goals
- Time Management
Languages
Portuguese
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
English
Intermediate (B1)
Italian
Beginner (A1)
Timeline
Executive Sales Specialist
ALIARE
04.2022 - Current
Sales Executive Manager
SISTEMAR AUTOMACAO COMERCIAL
01.2006 - 01.2017
Support Technician
CIA DA AUTOMACAO
03.2002 - 04.2005
NETWORKING AND COMPUTER - Computer Networking And Telecommunications
UNIVERSIDADE SALGADO DE OLIVEIRA
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