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Francisco Nabas
System Administrator / Cloud & Collaboration Engineer
São Paulo - SP
Summary
Meticulous System Administrator with experience in Windows system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.
Reliable System Administrator provides 24/7 oversight of valuable data and technological assets. Trusted to safeguard cybersecurity, employee privacy and business continuity. Serves as first line of defense against technical interruptions and unwanted intrusions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Pro activity, leading spirit, self-taught, analytical profile and ease working in group. Focused on efficiency.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
System Administrator /System Administrator /Cloud Engineer
Concentrix
São Paulo - SP
02.2020 - Current
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Created patches and solutions to fix bugs in existing applications.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network and systems performance and downtime issues.
- Drove continuous improvement of IT governance processes.
- Security and patch management of Windows Machines.
- Computer management through MECM/SCCM, extensive knowledge on the tool administration and maintenance.
- Managing computers using native Windows remote management protocols, Windows Management Instrumentation, Windows native APIs and providers and the Common Object Model/Distributed Common Object Model.
- Extensive use of automation using PowerShell on a daily basis. Complex script development and integration with Microsoft OSes and products.
- Implementation and maintenance of VDI infrastructure for DaaS on Microsoft Azure and Google Cloud via Workspot.
- Management of Office 365 / Legacy Office products.
- Active Directory and Azure Active Directory maintenance and implementation.
- Extensive and deep troubleshooting and mapping of the Windows Operating System.
- Incident and request management using ITIL guidelines.
Change Manager
EICON Controles Inteligentes
São Paulo - SP
01.2019 - 02.2020
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Partnered with business teams to understand needs and mitigate potential problems.
- Identified impacted parties, business partners and resources required for planned changes.
- Managed internal and external client-facing relationships through transitional periods.
- Implementation and management of software development environments.
- Assist developer team with code and database implementation using Microsoft .NET and Microsoft SQL Server.
- Implementation and management of CI/CD pipelines on Azure DevOps.
- Code repository management.
- Application deployment to all software environments.
- Docker Containers.
Quality Assurance Analyst
EICON Controles Inteligentes
São Paulo - SP
03.2018 - 01.2019
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to improve workflows.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Test automation using Selenium automation for C#
Implementation and Support Engineer
EICON Controles Inteligentes
São Pulo - SP
02.2017 - 03.2018
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Public Health software implementation on multiple clients.
- Application and IT related support.
- Bugs and improvement assessment.
IT Onsite Engineer
Sitel
São Paulo - SP
10.2016 - 02.2017
- Recommended and implemented network standards to support enterprise network infrastructure.
- Delivered direct technical support to customers on installations, usage or maintenance to enhance system functionality.
- Followed customer issues through completion to resolve complaints and achieve customer satisfaction.
- Tested fixes to adequately resolve problems.
- Strong ITIL guidelines implementation and maintenance.
- Telecommunication level 1 support.
- Network equipments and topology implementation and support.
- Software and Patches deployment using MECM/SCCM.
- Windows OSes support.
Service Desk Analyst
Sitel
São Paulo - SP
04.2016 - 10.2016
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
Support Analyst
Sitel
São Paulo - SP
06.2015 - 01.2016
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Supported users with software, hardware and network issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Hardware support for Dell equipments.
Education
Associate of Applied Science - Computer Programming
ETEC Amim Jundi
Osvaldo Cruz - SP 01.2008 - 01.2009
Skills
Maintenance of engineering systems
undefinedTimeline
System Administrator /System Administrator /Cloud Engineer
Concentrix
02.2020 - Current
Change Manager
EICON Controles Inteligentes
01.2019 - 02.2020
Quality Assurance Analyst
EICON Controles Inteligentes
03.2018 - 01.2019
Implementation and Support Engineer
EICON Controles Inteligentes
02.2017 - 03.2018
IT Onsite Engineer
Sitel
10.2016 - 02.2017
Service Desk Analyst
Sitel
04.2016 - 10.2016
Support Analyst
Sitel
06.2015 - 01.2016
Associate of Applied Science - Computer Programming
ETEC Amim Jundi
01.2008 - 01.2009
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