Franz Orlando Vargas Sanchez
Summary
Mechanical Engineer with experience in component design, supervision of industrial maintenance, and heavy machinery, with solid technical training (AutoCAD, Inventor). Complementary experience in customer service within the aviation industry, combining technical skills with excellent interpersonal communication. Strong analytical, organizational, and operational leadership capabilities.
Overview
7
7
years of professional experience
Work History
Airport Customer Service Agent
Boliviana De Aviación BOA
12.2023 - 02.2025
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
Maintenance Coordinator
Gobierno Autónomo Municipal De Santa Cruz
01.2021 - 11.2022
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
- Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
- Improved overall equipment effectiveness, meticulously documenting and analyzing maintenance logs to identify and address recurring issues.
Maintenance Coordinator
Preacero Pellizzari C.A.
03.2018 - 09.2018
- Improved equipment uptime by implementing preventive maintenance schedules and coordinating routine inspections.
- Developed maintenance reports to assess program success and inform operational decisions.
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Tracked maintenance activity using MP-9 software to confirm compliance with industry requirements.
Education
Bachelor of Mechanical Engineering - Mechanical Engineering
Universidad Nacional Experimental Del Táchira
Santa Cruz, Bolivia12-2021
Bachelor of Mechanical Engineering - Mechanical Engineering
Universidad Nacional Experimental Del Táchira
San Cristóbal, Venezuela12-2019
Diploma - Forensic Engineering of Mechanical Components
Universidad Nacional Experimental Del Táchira UNET
San Cristóbal, Venezuela11-2016
Skills
- Professionalism
- Organizational skills
- Analytical thinking
- Attention to detail
- Maintenance planning
- Passenger assistance
- Strong multitasking
- Flexible work schedule
- Effective problem solving
- Scheduling coordination
- Work order management
- Equipment inspection
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Portuguese
Upper intermediate (B2)
Timeline
Airport Customer Service Agent
Boliviana De Aviación BOA
12.2023 - 02.2025
Maintenance Coordinator
Gobierno Autónomo Municipal De Santa Cruz
01.2021 - 11.2022
Maintenance Coordinator
Preacero Pellizzari C.A.
03.2018 - 09.2018
Bachelor of Mechanical Engineering - Mechanical Engineering
Universidad Nacional Experimental Del Táchira
Bachelor of Mechanical Engineering - Mechanical Engineering
Universidad Nacional Experimental Del Táchira
Diploma - Forensic Engineering of Mechanical Components
Universidad Nacional Experimental Del Táchira UNET
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