Open To Work
Gabriel Gomes
Thorold Ontario
Summary
Dynamic Owner/Operator Specialist at Pizza Pizza with a proven track record in enhancing customer satisfaction and driving revenue growth. Expert in inventory management and staff training, I successfully implemented marketing strategies that increased brand visibility and established strong customer relationships, ensuring compliance and operational excellence.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Owner/Operator Specialist
Pizza pizza
Niagara-on-the-Lake
08.2017 - 01.2026
- Managed daily operations of a busy pizza restaurant.
- Trained staff on food preparation and customer service standards.
- Oversaw inventory management to ensure ingredient availability.
- Handled customer inquiries and resolved complaints effectively.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Provided leadership support for team members through coaching and mentorship programs.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
- Devised and implemented marketing strategies to attract new clients.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
- Organized events such as trade shows or conferences in order to promote brand awareness.
- Collaborated with dispatch and supervisors to map out routes and schedules.
- Optimized operational processes using technology solutions such as cloud computing or automation systems.
- Resolved conflicts between employees in a professional manner.
- Conducted market research to identify new business opportunities.
- Ensured compliance with safety regulations throughout the facility.
- Recorded expenses and maintained receipts.
- Managed customer inquiries and resolved issues efficiently.
- Developed training materials for new staff to enhance service quality.
- Analyzed customer feedback to identify areas for service improvement.
- Provided technical support for customers in resolving complex issues.
- Created training materials for new hires on the company's procedures and policies.
- Researched and analyzed customer feedback to identify areas of improvement.
- Analyzed customer needs and recommended appropriate products or services.
- Maintained accurate records of customer interactions and feedback.
- Reviewed documents for accuracy prior to submission or publication.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Analyzed company's expenditures and developed financial models.
- Audited company's legal documents to verify compliant policies and procedures.
Education
Bachelor of Hospitality Management - Hospitality Administration And Management
Niagara College
Niagara On The Lake , Ca 01.2006 - 06.2009
Skills
- Inventory management
- Staff training
- Customer service
- Marketing strategy
- Business operations
- Team leadership
- Compliance management
- Customer relationship management
- Performance evaluation
- Problem solving
- Effective communication
- Time management
- Risk assessment
- Financial planning
- Market analysis
- Sales negotiation
- Relationship management
- Business planning
- Payroll processing
- Documentation and reporting
- Cashflow management
- Staff training and development
- Client relationship management
- Personnel management
- Human resources
Languages
English
Proficient (C2)
C2
Bengali
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Telugu
Advanced (C1)
C1
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$45000/yr - $200000/yrTimeline
Owner/Operator Specialist
Pizza pizza
08.2017 - 01.2026
Bachelor of Hospitality Management - Hospitality Administration And Management
Niagara College
01.2006 - 06.2009