Gabriel Henrique Carvalho Gama
Santo André, Sao Paulo
Summary
Proactive, communicative and a technology, art and culture enthusiast. Always interested in new challenges, make new discoveries and acquire knowledge. Experienced in customer relations and support, particularly with applications and advertising platforms. Currently pursuing a degree in Software Analysis and Development and self-learning programming languages.
Overview
9
9
years of professional experience
Work History
Bilingual Customer Relationship Specialist III
Atento S/A
04.2021 - Current
- Customer Relationship for an Advertising Platform.
- Providing customer support about the platform information, including guidance on advertising, troubleshooting system issues, resolving errors, and addressing concerns related to budgets and advertising strategies.
Customer Service Assistant II
Atento S/A
07.2019 - 09.2020
- Customer support related to a Digital Banking app. Providing assistance to customers with opening the bank account, troubleshooting app bugs, and offering information on how to use the app, how to use the account and all features, and how to use the credit line.
Notary Assistant/Apprentice
3º Tabelião De Notas De Santo André
10.2015 - 09.2016
- Direct customer service, copying and authentication of specific documents, external services related to banks, and delivery of documents between notary offices.
Education
Certificate of Technical Studies - Software Analysis And Development
Descomplica Digital College
Santo André, SP12-2026
High School Diploma -
E.E. Dr. Generoso Alves De Siqueira
Santo André, SP12-2017
Skills
- Adaptability and flexibility
- System implementation
- Problem-solving abilities
- Issue and complaint resolution
Languages
English
Advanced (C1)
Japanese
Beginner (A1)
Personal Information
- Date of Birth: 11/04/00
- Nationality: Brazilian
Timeline
Bilingual Customer Relationship Specialist III
Atento S/A
04.2021 - Current
Customer Service Assistant II
Atento S/A
07.2019 - 09.2020
Notary Assistant/Apprentice
3º Tabelião De Notas De Santo André
10.2015 - 09.2016
Certificate of Technical Studies - Software Analysis And Development
Descomplica Digital College
High School Diploma -
E.E. Dr. Generoso Alves De Siqueira
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