Gabriel Lages Rodrigues
Belo Horizonte
Summary
A passionate and customer-centric individual with a deep enthusiasm for aviation, seeking to contribute my skills and expertise as a Cabin Crew Member with Emirates. With a robust background in customer service, a technical cabin crew certification from ESAER, and cross-cultural communication experience gained through an exchange program in England, I possess a unique combination of aviation knowledge and interpersonal skills. I am committed to ensuring passenger safety and comfort while providing world-class service. My adaptability, attention to detail, and strong communication abilities make me an ideal fit for the fast-paced, dynamic environment of air travel.
Overview
1
1
Certification
Work History
English Teacher
Private Teaching
- Assisted students with goal-setting and provided guidance in developing personalized study plans for long-term success in English language proficiency
- Utilized multimedia resources to enhance lessons and reinforce key concepts for better retention of knowledge
- Incorporated technology into daily lessons to enhance instruction.
Education
Customer Service Curse -
SEBRAE
Belo Horizonte01-2023
Exchange Program - General English
New College Group
Liverpool, England11-2023
Cabin Crew Technical Curse -
Esaer Aviation School
Belo Horizonte05-2023
Secondary School -
José De Alencar
Fortaleza, CESkills
Effective Communication: Skilled in delivering clear, concise information in a friendly and approachable manner, ensuring passengers’ comfort and understanding
Customer Service Excellence: Extensive experience in providing exceptional customer service, ensuring passenger needs are met promptly and efficiently
Conflict Resolution & Problem-Solving: Adept at addressing and resolving conflicts in a calm, professional, and empathetic manner, ensuring a smooth and enjoyable experience for all passengers
Safety & Emergency Preparedness:
Thorough understanding of emergency protocols and safety measures, ensuring that passenger safety is always prioritized
Teamwork & Adaptability: Collaborative team player with the ability to adapt to dynamic situations, ensuring that all tasks are completed efficiently and effectively
Multilingual Proficiency: Fluent in English, with a native Portuguese, developing proficiency in Spanish, enabling seamless communication with passengers from diverse linguistic backgrounds
Languages
- English, Fluent
- Portuguese, Fluent
- Spanish, Developing
Certification
- Cabin crew training
- English proficiency certification by New College Group UK
- Customer service course
Documents
- Passport number GE170937
- Date of issue 28/04/2022
- Date of expiry 27/04/2027
Timeline
English Teacher
Private Teaching
Customer Service Curse -
SEBRAE
Exchange Program - General English
New College Group
Cabin Crew Technical Curse -
Esaer Aviation School
Secondary School -
José De Alencar