Gabriel Resende
São Paulo
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Experience Planning and Control Manager
DiDi
07.2023 - Current
- Orchestrates initiatives aimed at optimizing customer satisfaction
- Evaluate data, devise strategies, and execute protocols to ensure seamless and gratifying interactions across various touchpoints
- Responsibilities entail analyzing customer feedback, identifying trends, and crafting action plans to enhance overall experience quality
- Oversees monitoring of key performance indicators, conducts thorough assessments, and collaborates with cross-functional teams to implement improvements effectively
- This role demands adeptness in data analysis, strategic planning, and effective communication to drive continuous enhancement of the customer journey, fostering enduring relationships and bolstering brand loyalty.
Financial Planning and Analysis Specialist
SUEZ - Water Technologies & Solutions
09.2021 - 03.2023
- Report to the Business Controller/Finance Director and is involved in most, if not all, aspects of accounting and oversees the day-to-day activities of the accounting team
- Ensure that the organization's finance function is well organized as well as producing timely and accurate management accounts, thus achieving compliance with corporate policies and statutory requirements
- Analyse data and understand the financial performance and position of the organization to perform variance analysis and identify key causes of business variances for performance measurement
- Direct staff responsible for developing and modifying the management accounting system
- Develop product costing techniques, institute cost control measures, ensure timely and accurate labor, material, and overhead reports, supervise the undertaking of special cost studies, and periodically review allocation of overhead costs.
Senior Barter Analyst
Bayer
02.2019 - 09.2021
- Budget of operations, control, and periodic profit and loss (PNL); Financial planning (budgets, forecasts, and estimates); Management and performance reporting; Analyze long and short exposure reports and regularization of the same; Act together with the Treasury Backoffice team to keep track of bank and brokerage statements (sales and purchases of futures and options); Analyze auditing controls as well as execution and improvements; Development of documents related to the operation (CPRs, assignments of credit, terms) together with the peer departments (Legal, Credit and Collection, Risk Management); Continuous development of the Barter processes with various departments such as Business Processes, Credit and Collection, Commercial, Marketing, and IT; Provide support for solving problems in the physical commodity delivery process (quality, documentation, payments, etc.); Prepare management reports with campaign delivery and settlement status and act on problem-solving.
Credit and Collection Analyst
Bayer
03.2017 - 02.2019
- Internal Credit and Collection Consultant; Responsible for internal work with high quality in the organization of documents to obtain Credit Limits (producers and distributors); Internal activity with great accuracy in the identification of outstanding amounts, credits in account, and the preparation of proposals for the accounting of the same; Control, follow-up, and updating of guarantees and securities
- Ensure support for external consultants and customers regarding AR.
Junior Customer Service Analyst
Bayer
09.2016 - 03.2017
- Analysis of business, processes, market, commissions, and Investigation of management's campaigns
- Global Process Champion (focal point) of Bayer S.A
- Backorder process
- Assistance in billing management; Provide support in sales and the issue of reports; Assistance in monitoring sales; Performing public service (internal and external); Assistance in document control; Carry out credit and debit entries; Carry out calculations and commissions; Management of sales reports; Economic indexes analysis, OPEX, Stock and Flow, Seeds; Sales Forecasting, Availability of Products, Returns, Return Conference, Price IDs Of Campaign; Creation and development of PowerPoint presentations for business updates for sales offices and sales district committees.
Customer Service Intern
Bayer
03.2015 - 09.2016
- Assistance in billing management; Provide support in sales and the issue of reports; Assistance in monitoring sales; Perform public service (internal and external); Assist in document control; Carry out credit and debit entries; Carry out calculations and commissions; Management of sales reports; Economic indexes analysis, OPEX, Stock and Flow, Seeds; Sales Forecasting, Availability of Products, Returns, Return Conference, Price IDs Of Campaign; Creation and development of PowerPoint presentations for business updates for sales offices and sales district committees.
Education
Master of Business Administration - MBA - Business Management
Ibmec
08.2024
Technical - Financial, Accounting and Controlling
Saint Paul Escola de Negócios
04.2022
Bachelor's degree - Business Administration and Management, General
FASAM Faculdade Sul-Americana
01.2016
Skills
- Problem Solving
- Analytical Thinking
- Project Management
- Cross-Functional Teamwork
- Performance Management
- Business Administration
- Budget Control
- Key Performance Indicators
- Financial Management
- Customer Service
- MS Office
- Business Analysis and Reporting
Certification
Fundamentals of digital marketing
Languages
Português
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Personal Information
Title: Customer Experience | Global Strategy | Commercial Finance | Financial Planning and Analysis | Customer Service | Translator
Timeline
Customer Experience Planning and Control Manager
DiDi
07.2023 - Current
Financial Planning and Analysis Specialist
SUEZ - Water Technologies & Solutions
09.2021 - 03.2023
Senior Barter Analyst
Bayer
02.2019 - 09.2021
Credit and Collection Analyst
Bayer
03.2017 - 02.2019
Junior Customer Service Analyst
Bayer
09.2016 - 03.2017
Customer Service Intern
Bayer
03.2015 - 09.2016
Master of Business Administration - MBA - Business Management
Ibmec
Technical - Financial, Accounting and Controlling
Saint Paul Escola de Negócios
Bachelor's degree - Business Administration and Management, General
FASAM Faculdade Sul-Americana
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