GABRIELA PORRAS LEON
Summary
Senior Talent Acquisition Specialist with extensive experience in end-to-end recruitment for bilingual roles. Expertise in sourcing, screening, and hiring top talent through diverse channels, including job boards and social media. Proven ability to collaborate with hiring managers to define job requirements and create effective job descriptions. Skilled in managing the offer process and mentoring junior staff to enhance recruitment outcomes.
Overview
7
7
years of professional experience
Work History
Senior Talent Acquisition Specialist
Multilingual Interpreters and Translators
08.2024 - Current
- Lead and execute the end-to-end recruitment process for translation, interpretation, language support and technical positions.
- Utilized various channels for sourcing bilingual talents.
- Collaborate closely with hiring managers to define job requirements, create accurate and compelling job descriptions, and determine key competencies for each role.
- Assessed candidates' skills to match company proficiency standards.
- Provide guidance and mentorship to junior recruitment staff, helping to build and maintain a high-performing team.
Senior Recruiter
Mayfair Property Management
08.2023 - 07.2024
- End-to-end recruitment (managers, supervisors, bilingual agents, IT specialists).
- Screened resumes and performed interviews.
- Utilized advanced applicant tracking systems to streamline recruitment processes.
- Led a recruitment team, providing training and mentorship to enhance performance and achieve targets.
- Facilitated candidate assessment processes.
Talent Acquisition Specialist
Bilingual Global
07.2021 - 07.2023
- Lead and execute the end-to-end recruitment process for translation, interpretation, language support and technical positions (English/Portuguese/Spanish).
- Sourced international talent for remote and in-person roles.
- Analyses recruitment data and trends to make informed decisions on talent acquisition strategies.
- Administered language proficiency tests and interpretation skill assessments.
- Sourced candidates using job boards, language networks and LinkedIn.
Customer Service Specialist
TELEPERFORMANCE
01.2020 - 06.2021
- Provided exceptional customer support via phone, email, and live chat for a diverse client base, ensuring timely resolution of inquiries regarding products, services, orders, and billing.
- Delivered clear, accurate, and concise information to customers while addressing concerns and complaints in a professional manner.
- Successfully handled and de-escalated customer complaints, ensuring a positive experience and maintaining customer satisfaction.
Administrative Coordinator/Supervisor
Euro American Assistance
03.2018 - 12.2019
- Managed and organized daily office operations, including scheduling, correspondence, and document management for the travel medical insurance department.
- Coordinated communication between internal teams, external partners, and customers to ensure smooth operations and timely responses to inquiries.
- Oversaw the preparation and maintenance of client documentation, ensuring that all insurance policies, claims, and related paperwork were accurately processed and filed.
- Handled customer inquiries regarding coverage, claims, and policy details, ensuring clear communication and customer satisfaction.
- Managed day-to-day tasks of the administrative team, ensuring deadlines were met and operational goals were achieved.
- Conducted regular performance reviews, identifying areas for improvement and implementing strategies to enhance team efficiency and productivity.
Education
Certification program in human resources management -
CIBERTEC
01.2021
Degree in translation and Interpretation -
CIBERTEC
01.2021
Business administration -
Peruvian University of Applied sciences (UPC)
Skills
- Detail-oriented
- Leadership
- Time management
- LinkedIn headhunting
- Applicant Tracking System (ATS) management
- Talent pipelining expertise
- Full life-cycle recruiting
- Pre-employment screening
- Talent sourcing
- Applicant tracking systems
Languages
Spanish
First Language
English
Advanced (C1)
C1
Portuguese
Advanced (C1)
C1
Timeline
Senior Talent Acquisition Specialist
Multilingual Interpreters and Translators
08.2024 - Current
Senior Recruiter
Mayfair Property Management
08.2023 - 07.2024
Talent Acquisition Specialist
Bilingual Global
07.2021 - 07.2023
Customer Service Specialist
TELEPERFORMANCE
01.2020 - 06.2021
Administrative Coordinator/Supervisor
Euro American Assistance
03.2018 - 12.2019
Certification program in human resources management -
CIBERTEC
Degree in translation and Interpretation -
CIBERTEC
Business administration -
Peruvian University of Applied sciences (UPC)
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