Gabriela Vitor
Recife - PE
Summary
Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering 5 years of experience and company-oriented mindset.
Overview
8
8
years of professional experience
Work History
Management Intern
Agência Estadual de Planejamento e Pesquisas de Pernambuco - CONDEPE/FIDEM
07.2022 - 02.2023
- Developed relationships with wide range of employees.
- Performed data and information management by logging information in PE Integrado and SEI (Electronic Information System).
- Assisted executives with information distribution and meeting minutes documentation.
- Prepared Excel spreadsheets with data used to create visuals such as graphs.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Learned and used technology systems and platforms to assist with tasks.
- Collaborated with industry professionals to learn internal business processes and best practices.
Management Trainee
Thermical Engenharia
01.2020 - 06.2022
- Handled day-to-day customer or client questions via telephone or email.
- Analyzed customer feedback to identify areas for improvement.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Management Intern
Saint-Gobain, Brasilit
06.2018 - 12.2019
- Developed relationships with wide range of employees, customers and vendors.
- Performed data and information management by logging information in SAP and SalesForce.
- Learned and used technology systems and platforms to assist with tasks.
- Collaborated with industry professionals to learn internal business processes and best practices.
- Contributed to marketing campaigns by compiling market research and providing insights.
- Assisted executives with information distribution and meeting minutes documentation.
- Prepared Excel spreadsheets with data used to create visuals such as graphs.
- Gained knowledge of company policies, protocols and processes.
- Analyzed customer feedback to structured the Costumer Relationship Management required.
Trainee
FCAP JR Consultoria
03.2015 - 05.2015
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Shadowed senior team members to learn all related jobs and tasks.
Education
Bachelor of Science - Business Administration And Management
Universidade De Pernambuco - UPE
Av. Sport Clube Do Recife, 25202.2023
Skills
- Employee Coaching and Mentoring
- Online Research
- File Systems Management
- Service Quality
- Interpersonal Communication Skills
- Storage Organization
- Customer Support
- Asset Tracking
- Document Organization
- Customer Retention
Languages
Japanese
Beginner (A1)
Spanish
Elementary (A2)
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Management Intern
Agência Estadual de Planejamento e Pesquisas de Pernambuco - CONDEPE/FIDEM
07.2022 - 02.2023
Management Trainee
Thermical Engenharia
01.2020 - 06.2022
Management Intern
Saint-Gobain, Brasilit
06.2018 - 12.2019
Trainee
FCAP JR Consultoria
03.2015 - 05.2015
Bachelor of Science - Business Administration And Management
Universidade De Pernambuco - UPE
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