Gabriela Fernanda Cordeiro De Siqueira
Curitiba
Summary
Proven leader in IT4CIO Network Technology Ltda, adept at empowering teams and enhancing productivity through effective problem-solving and collaboration. Excelled in maintaining high-quality standards, achieving significant improvements in team performance. Skilled in attention to detail and team motivation, consistently delivering exceptional customer service and operational excellence.
Overview
5
5
years of professional experience
Work History
Leads Qualification Team Leader
IT4CIO Network Technology Ltda
11.2021 - 07.2024
- Create texts to promote events to Chief Information Officers.
- Send the invitation by email.
- Send out event reminders by email and post-event follow-up emails.
- Serve as co-host during events.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Capitation of new contacts and maintenance of data base.
Hotel Front Desk Clerk
Mercure Curitiba Sete De Setembro
12.2020 - 11.2021
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Hotel Management Trainee
Loews Hotels & Co
12.2019 - 11.2020
- Collaborated with team members to ensure seamless guest experience throughout their stay.
- Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Answered telephone calls and emails to assist customers in making reservations.
Education
Bachelor of Science - Tourism And Travel Management
Federal University of Paraná
Curitiba, Parana, Brazil03.2019
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Leads Qualification Team Leader
IT4CIO Network Technology Ltda
11.2021 - 07.2024
Hotel Front Desk Clerk
Mercure Curitiba Sete De Setembro
12.2020 - 11.2021
Hotel Management Trainee
Loews Hotels & Co
12.2019 - 11.2020
Bachelor of Science - Tourism And Travel Management
Federal University of Paraná
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