ORACLE AND SAP
GAURAV KUMAR
BANKING
Patna
Summary
Dynamic Assistant Manager with a proven track record at HDFC Bank, enhancing customer satisfaction through effective problem-solving and strong team leadership. Skilled in customer relationship management and adept at mentoring staff, I foster collaboration and drive operational excellence, ensuring a positive environment that supports business growth.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Assistant Manager
HDFC Bank
2024.02 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Assistant Manager
Reliance Retail
2022.03 - 2024.01
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Bachelor of Science - Hotel Management
INSTITUTE OF HOTEL MANAGEMENT CATERING TECHNOLOGY
Hajipur, India 2001.04 -
No Degree - INTERMIDIATE
GA INTER SCHOOL
HAJIPUR 2001.04 -
Skills
Team leadership
Employee performance evaluations
Problem-solving
Task delegation
Employee scheduling
Decision-making
Customer relations
Adaptability and flexibility
Customer relationship management (CRM)
Workload management
Additional Information
A good experience in Operation and Sales.
Good in team handling and flexible for work at any location.
Good knowledge of Indian Banking system and Brach Banking operations.
Software
Certification
Industrial Training exposure
Timeline
Assistant Manager
HDFC Bank
2024.02 - Current
Assistant Manager
Reliance Retail
2022.03 - 2024.01
Industrial Training exposure
2021-03
Bachelor of Science - Hotel Management
INSTITUTE OF HOTEL MANAGEMENT CATERING TECHNOLOGY
2001.04 -
No Degree - INTERMIDIATE
GA INTER SCHOOL
2001.04 -
READING
Like to read nobles during leisure time.